Key facts: service credits
- What
- A bill reduction for a missed target
- Where
- In the SLA
- Ours
- On request, not standard
- Measured from
- GPS trip history and logs
How do we keep credits fair?
Base targets on a baseline month, exclude causes the vendor does not control (late rosters, gate queues), and review them at renewal.
Where can I read the full guide?
This answer is part of our decision guide A scorecard for your transport vendor, written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:
Where do these facts come from?
The facts on this page were confirmed by the owner in October 2026.
- Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts).
- The decision guide A scorecard for your transport vendor.
- Terms and conditions: published rates and terms.
About this answer
Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.
To cite this answer:Shiv Shakti Tours & Travels, "What are service credits in a transport contract?", updated 1 November 2026, https://www.shivshaktitoursandtravels.in/answers/transport-decisions/service-credits-in-transport-contracts/