Changing or cancelling a booking
- To change or cancel, call or WhatsApp us on +91 99745 30788, or email us, at least 8 hours before the pickup time.
- Cancelling 8 hours or more before pickup: free of charge.
- Cancelling less than 8 hours before pickup: no cancellation fee, but please tell us as early as possible.
- Once the vehicle has left our garage for your pickup, cancellation charges apply. This includes a no-show, when the driver reaches the pickup point and the passenger does not come.
Refunds
- No advance payment is needed. If you have paid anything before the trip, refunds are made by UPI or bank transfer within 24 hours.
- If we cancel a confirmed booking, you pay nothing and any amount you paid is refunded in full.
Trips cut short
If you end a trip early, the fare is based on the distance and time actually used, subject to the minimum charges in our Terms & Conditions.