Key facts: transport vendor kpis
- Service
- On-time, missed trips, backup time
- People
- Complaints, safety incidents
- Admin
- Records, invoice accuracy
- Communication
- Speed of delay reports
Should we track all eight?
Start with the three that cause most trouble at your site, then add the rest once the data flows.
Where can I read the full guide?
This answer is part of our decision guide A scorecard for your transport vendor, written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:
Where do these facts come from?
The facts on this page were confirmed by the owner in October 2026.
- Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts).
- The decision guide A scorecard for your transport vendor.
- Terms and conditions: published rates and terms.
About this answer
Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.
To cite this answer:Shiv Shakti Tours & Travels, "Which KPIs should a company track for its transport vendor?", updated 1 November 2026, https://www.shivshaktitoursandtravels.in/answers/transport-decisions/kpis-for-a-transport-vendor/