Short answer
What does white-label mean with Shiv Shakti?
Your guests deal with your agency from start to finish. Our driver meets them with your agency's name on the board, does not hand out our phone number or card, and refers any question about changes or extra trips back to you. We never contact your customers to sell them anything, during the trip or after it.
The rules
What do our drivers do, and not do?
Every driver who works on agency bookings follows these rules.
Meets with your board
The board shows your agency's name, or the guest's name with your agency's if you prefer.
No card, no number
The driver does not give our card or office number to your guests. If they want another trip, he tells them to call you.
Calls go through you
Changes to the plan are agreed with your team; the driver follows the plan you approve.
Tracked for you
Every car is GPS-tracked; we can share the live location with your team.
Clean, air-conditioned cars
Every car is air-conditioned and cleaned before the pickup, so the car reflects well on your agency.
Courtesy first
Help with bags, clean car, polite driving, and the guests' choice of AC and music.
Side by side
How is a white-label booking different from a direct booking?
The car and the driver are the same; who the guest deals with is not.
| Your guest books us directly | You book us white-label | |
|---|---|---|
| Name on the board | Guest's name | Your agency's name |
| Who the guest calls | Us | Your agency (and the driver) |
| Driver details sent to | The guest | Your agency first |
| Invoice | To the guest | GST invoice to your agency |
| Rates | Public rates | Agent rates, on request |
| After the trip | Our customer | Your customer; we never contact them |
Step by step
How do you start working with us white-label?
Five steps from the first message to the first invoice.
- Tell us about your agency. Name, city, the trips you sell, and roughly how many a month.
- Get your agent rates. We send agent rates for the cars and trips you sell.
- Send the first booking. Dates, guests, pickup and the name for the board.
- We brief the driver. He gets the white-label rules and the plan you approved.
- Invoice and settle. A GST invoice to your agency; pay after the trip, or monthly once you are a regular agency.
For agencies
What are the terms for agencies?
Agent rates on request, a GST invoice in your agency's name, payment by bank transfer or after the trip, a monthly invoice with credit for regular agencies, and a part-advance that may be agreed for long tours.
- Agent rates
- Special rates for agencies, on request (call or WhatsApp)
- Public rates
- Sedan ₹12/km · Ertiga ₹13/km · Innova Crysta ₹18/km
- Multi-day tours
- At least 300 km a day, plus ₹300 a day driver allowance
- Driver on tour
- The allowance covers the driver's food; the agency or hotel arranges the driver's night stay
- Extras
- Tolls, parking and state tax at actual cost; 20% for driving between 10 PM and 6 AM
- White-label
- Name board with your agency's name; we never contact your customers to sell
- Payment
- Cash or UPI after the trip, or bank transfer; monthly invoice and credit for regular agencies
- Long tours
- A part-advance may be agreed for long multi-day tours
- Invoice
- GST invoice in your agency's name
- Cancellation
- Free at least 8 hours before pickup; charges once the car has left the garage
Quote builder
How do you send the first booking?
Fill in the dates and the guests and send the message on WhatsApp. We reply with your agent rate, the cars and the driver's details.
Hi Shiv Shakti, agency quote request.
Send on WhatsApp Nothing is sent until you press the button. We reply with your agent rate and the cars.Questions
Questions agencies ask about white-label
Anything else? Call +91 99745 30788.
Will your driver give our guests your phone number?
No. The driver does not hand out our number or card. If guests ask about another trip, he tells them to contact your agency.
Do you ever contact our customers after the trip?
No. We never contact or sell to an agency's customers, during or after the trip.
Can the name board show our logo?
The board shows your agency's name. If you want a printed board with your logo, ask us when you book.
Who gets the driver's details?
Your agency, before the pickup. You decide what to pass on to the guests.
Can agencies outside Gujarat use you white-label?
Yes. Agencies anywhere in India or abroad send bookings by WhatsApp or call; we run the trips in Gujarat and Rajasthan under your name.
Whose name is on the invoice?
Your agency's. We send a GST invoice to your agency, never to the guests.
Keep planning
More for travel agencies
- All tours and services for travel agentsThe travel-agent hub
- How agencies bookFrom enquiry to invoice
- Agent rates and billingHow agencies pay
- Airport meet and greetWhite-label at the airport
- Ground transport partner for travel agenciesOur offer to agencies and tour operators
- How to choose a ground-transport partnerThe checklist for agencies