Short answer
What happens if a staff cab has an accident?
The driver and our office put passengers' safety first, a replacement car is sent to carry them on, and your company is informed right away. The incident is recorded in writing. Every car is commercially permitted and insured, and our written safety policy can be shared with your EHS team.
Plant EHS teams usually ask two things about a transport vendor's incident procedure: is it written down, and does the company hear about an incident from the vendor before it hears from the employees? Both answers should be yes. Our procedure is short and written, and informing your company is a fixed step, not a judgement call made after the fact.
Step by step
What are the steps after an incident?
Five steps in a fixed order.
- Make passengers safe. Move people out of danger and get help if anyone is hurt.
- Inform our office. The driver calls the 24/7 line at once.
- Inform your company. Our office calls your coordinator right away.
- Send a replacement car. Passengers continue to the plant or home.
- Record and review. Written record; the driver's future on the route is reviewed.
Equipment and papers
What is in every car, and what is not?
We list it exactly, so your EHS checklist matches reality.
In every car
- Fire extinguisher
- Working seat belts
- Spare tyre with jack and tools
- GPS tracking
- Valid RC, insurance, permit, fitness and PUC
Not claimed
- A first-aid kit is not part of our confirmed equipment
- We have no wheelchair-accessible vehicles (drivers help with boarding)
If your EHS policy requires extra equipment in vehicles, tell us before the contract and we confirm what we can provide.
Questions & answers
Incident questions
From EHS, HR and plant security.
Are your cars insured for commercial use?
Yes. All cars are commercially permitted and insured, and the papers are shown to companies on request.
Who tells our company about an incident?
Our office calls your coordinator right away; you should not hear about it first from employees.
What happens to the driver after an accident?
The incident is reviewed; a driver with a serious complaint is taken off that company's route.
Can employees report safety concerns before anything happens?
Yes, confidentially and directly to the owner.
Can you share a written safety policy?
Yes, our written safety policy can be shared with your HR or EHS team.
Keep reading
Related contract guides
- Driver managementChecks and rest.
- Vehicle papersInsurance and permits.
- Backup carsReplacement plan.
- All contract guidesThe full list.
Short general answers in our Knowledge Hub