Key facts: accidents and incidents
- First priority
- Passengers' safety and medical help
- Emergency services
- Ambulance and police called when needed
- Trip
- Completed in a replacement car
- Company transport
- Coordinator informed straight away
- Follow-up
- What happened and what was done
- Office
- 24/7 on +91 99745 30788
- Vehicles
- Commercially insured
- Serious complaint
- Driver taken off your route
Will our company be told about an incident?
Yes. For company transport, your coordinator hears from us straight away, not at the end of the day. You get the facts as we have them, the passengers' condition and where the replacement car is.
If your policy has an incident form, tell us at onboarding and we use it for the follow-up. See emergency contact details.
What about minor incidents and breakdowns?
A breakdown or a minor knock follows the same rule: passengers first, a replacement car for the trip, and a message to your coordinator.
What happens afterwards?
We look at the cause with the driver, deal with the insurance, and take action where it is needed, up to taking the driver off your route. If it changes how a route should run, we agree the change with you.
What is the procedure after an accident?
The steps the driver and our office follow.
- Make the scene safe. The driver stops safely and checks every passenger.
- Get help. Ambulance or police called when needed; the driver calls our 24/7 office.
- Send a replacement car. Our office sends another car to complete the trip.
- Inform the company. For company transport, your coordinator is told straight away.
- Follow up. We report what happened and what was done, and act on the cause.
Where do these facts come from?
The procedure on this page was confirmed by the owner on 9 October 2026.
- Accident procedure (passengers' safety first, replacement car, company informed right away) confirmed by the owner on 9 October 2026.
About this answer
Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.
To cite this answer:Shiv Shakti Tours & Travels, "What happens if a vehicle is involved in an accident?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/accident-procedure/