Short answer
How do we make sure the car comes to the right gate?
Send the gate as written on the visitor pass or the unit's name, a nearby landmark, the traveller's name and phone, and, if you can, a WhatsApp location pin. Shiv Shakti Tours & Travels serves every gate of the SMG plant and the vendor units around it, and the driver calls the traveller on arrival.
Most wrong-gate problems come from one of two things: the visitor pass names a gate the visitor does not mention, or the booking says "SMG plant" when the meeting is at a vendor unit next to it. Both are solved by sending the pass details and the unit name. We do not publish a map of the plant's gates, because gate arrangements are the plant's own and can change; the people at your unit always know the current one.
Pickup checklist
What should every pickup request include?
Five details, in this order.
- Gate or unit. As on the visitor pass, or the unit name.
- Landmark. The nearest thing the driver can see.
- Contact. Traveller's name and phone.
- Location pin. A WhatsApp pin if you can.
- Time at the gate. When the traveller will be outside.
WhatsApp booking builder
Can I write the pickup message here?
Yes. Put the gate and landmark in the pickup field, then attach a location pin in WhatsApp.
Hi, I want to book a car.
Send on WhatsApp Nothing is sent until you press the button. We reply with the car, the driver's details and the fare.Questions & answers
Gate and pickup questions
From security desks and visitors.
Can the car enter the plant?
That depends on the plant's security rules; normally the car waits at the gate. Ask your security team.
Will the driver call before arriving?
Yes, the driver calls the traveller on arrival; his name and number are sent in advance.
What if the visitor goes to a different gate?
Call us or the driver; he moves to the right gate.
Can you pick up from inside a vendor unit's compound?
If the unit's security allows the car in, yes; otherwise at its gate.
Drawing index
Related pages
- Car for plant meetingsFor supplier and review meetings at the plant.
- How companies book with usOne desk for every trip, by call or WhatsApp.
- Transport for SMG vendor unitsFor supplier-park and vendor companies.
- Maruti Suzuki plant, HansalpurOur guide to the plant area.
Short general answers in our Knowledge Hub