Key facts: responsibility for delays
- Vendor
- Vehicle, driver, dispatch, backup, communication
- Company
- Roster, cut-off, pickup rules, gate
- Evidence
- GPS trip history, boarding lists
- Contract
- An SLA with on-time targets on request
Can responsibility be written down?
Yes. An SLA with on-time pickup targets, a monthly review and penalties or service credits can be written into the contract on request.
Where can I read the full guide?
This answer is part of our decision guide How transport affects shift punctuality, written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:
Where do these facts come from?
The facts on this page were confirmed by the owner in October 2026.
- Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts).
- The decision guide How transport affects shift punctuality.
- Terms and conditions: published rates and terms.
About this answer
Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.
To cite this answer:Shiv Shakti Tours & Travels, "Who is responsible when a shift vehicle is late?", updated 1 November 2026, https://www.shivshaktitoursandtravels.in/answers/transport-decisions/who-is-responsible-for-late-shift-vehicles/