Can on-time targets be written into a transport contract?

Key facts: on-time targets

SLA

On request, not standard

Measures

On-time pickups, missed trips, complaints

Data

GPS trip history

Remedy

Penalties or service credits, as agreed

How should targets be set?

After a pilot or first month, using real trip data, so both sides agree the targets are realistic.

Where can I read the full guide?

This answer is part of our decision guide How transport affects shift punctuality, written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

• Why do shift staff on company transport arrive late?
• Who is responsible when a shift vehicle is late?
• How can a company reduce late arrivals on shift transport?
• How do you tell us when a shift trip is delayed?

Where do these facts come from?

The facts on this page were confirmed by the owner in October 2026.

• Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts).
• The decision guide How transport affects shift punctuality.
• Terms and conditions: published rates and terms.