What does a company keep in-house after outsourcing transport?

Key facts: what to keep in-house

Policy

Eligibility, pickup rules, night drops, complaints

Roster

Sent before the cut-off time you set

Contract

Pricing model, term, notice, SLA if needed

Review

Monthly, with the invoice and reports

Who should coordinate on our side?

One person with authority to change timings and approve roster changes, reachable for shift-time calls. Large accounts get one named coordinator on our side too.

Where can I read the full guide?

This answer is part of our decision guide Why big companies outsource employee transport, written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

• What is employee transport outsourcing?
• What are the benefits of outsourcing employee transport?
• When should a company not outsource employee transport?
• Can a company outsource only part of its transport?

Where do these facts come from?

The facts on this page were confirmed by the owner in October 2026.

• Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts).
• The decision guide Why big companies outsource employee transport.
• Terms and conditions: published rates and terms.