Short answer
How are employee transport routes planned?
From the roster. We group employees by pickup area, order the pickups so the vehicle reaches the plant gate before the shift change, and pick the vehicle size for each route. Your company sets the cut-off time for roster changes, and one office team dispatches all shifts with a vehicle plan per company.
A good roster plan is mostly about the last ten minutes: the pickup furthest from the plant, the employee who is always late, the gate that only opens for vehicles on a list. We plan around those, not around the map alone, and we revisit the plan when the roster changes rather than letting drivers improvise new pickups on their own.
Shift times
Which of your shift changes fall in the night window?
Enter your three shift changes; pickups that fall between 10 PM and 6 AM carry the 20% night charge, which matters when you decide shift timings.
With JavaScript on, this marks which shift changes fall between 10 PM and 6 AM.
Day to day
How do roster changes work day to day?
Your coordinator sends changes before the cut-off; our office updates the plan and sends driver details; drivers follow only the approved plan.
- Coordinator sends changes. Additions, removals and shift swaps, before your cut-off time.
- Office updates the plan. Routes and vehicles adjusted for the next shift.
- Driver details go out. Name, phone and car number before each pickup.
- Drivers follow the plan. No changes without office approval; GPS shows any deviation.
- Report confirms it. The daily trip report shows what actually ran.
Questions & answers
Route planning questions
From shift planners and HR.
Who sets the cut-off time for roster changes?
Your company. We agree it when the contract starts and work to it.
Can an employee ask the driver for a different pickup?
Not directly: drivers may not change an assigned trip without office approval. The employee asks your coordinator, who tells our office.
Do you plan routes for all three shifts?
Yes, morning, general and night shifts, seven days a week.
How are vehicles sized for each route?
By headcount on that route: a sedan for up to 4, an Ertiga for 6, an Innova Crysta for 7, and Tempo Travellers or buses for larger groups.
Do you need full home addresses?
Pickup points are needed to plan routes; they are shared under your NDA and seen only by our office and the route driver.
Keep reading
Related contract guides
- Employee transportThe full service.
- Night-shift cabsSafety at night.
- Coordinator and escalationWho handles changes.
- All contract guidesThe full list.
Short general answers in our Knowledge Hub