From GPS trip history and logs.

Can an SLA Be Added at Contract Renewal?

Can an SLA be added at renewal?

Short answer

Yes, on request, using last year's data as a baseline.

Yes. Renewal is a good time to add an SLA: on-time pickup targets, a monthly review of trips, delays and complaints, and penalties or service credits, written in on request. Last year's trip data gives a realistic baseline for the targets.

Answered by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels · Last checked 1 November 2026 · 1 min read

24/7all shifts, one number

GSTand MSME registered

8+ yrsin business, since 2018

4.9rated on Google

Key facts: sla at renewal

SLA: On request
Targets: From last year's data
Review: Monthly
Remedy: Penalties or service credits

What else to add?

The backup plan per location, report formats, data handling, audit rights and notice terms.

See transport SLA.

Where can I read the full guide?

This answer is part of our decision guide Renewing a transport contract, written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

Where do these facts come from?

The facts on this page were confirmed by the owner in October 2026.

Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts).
The decision guide Renewing a transport contract.
Terms and conditions: published rates and terms.

About this answer

Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.

To cite this answer:Shiv Shakti Tours & Travels, "Can an SLA be added at renewal?", updated 1 November 2026, https://www.shivshaktitoursandtravels.in/answers/transport-decisions/add-an-sla-at-renewal/

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Send the company, location and what you need to move. We reply with our vendor documents and a proposal.

Shiv Shakti Tours & Travels, Hansalpur Circle, Near SMG (Maruti Suzuki) Plant, Becharaji, Gujarat 384210 · Ahmedabad office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061 · Open 24/7 · See our Terms and Cancellation & Refund Policy.