What should a shift transport contract include?

Key facts: contract checklist

Operations

Routes, vehicles, timings, backup plan

Commercials

Pricing model, km limit, term, payment

Service

SLA, reports, complaints

Data

NDA, record retention

Changes

Adding, reducing, notice

What are the twelve points?

Use this list when you draft or review the agreement.

1. Routes and pickup points
2. Vehicles per route
3. Shift timings and cut-off for changes
4. Pricing model and km limit
5. Term and renewal
6. SLA and service credits (if wanted)
7. Backup vehicle plan
8. Records, reports and retention
9. Data privacy and NDA
10. Adding and reducing vehicles, notice
11. Billing, GST invoice and payment terms
12. Complaints and escalation

Fuel prices?

With us, rates are fixed for the term and revised at renewal.

See fuel price changes.

Do we need an SLA?

It is optional; large accounts often want on-time targets and service credits.

See service level agreement.

Where do these facts come from?

The facts on this page were confirmed by the owner in October 2026.

• Owner-confirmed facts, 30 October 2026: pricing models, fixed rates for the term, uniforms, ID cards, company name on vehicles, boarding lists; and the 9 October 2026 company questionnaires.
• Terms and conditions: published rates and terms.