Do you provide a service-level agreement for employee transport?

Yes, on request, as part of the contract.

Is an SLA standard in every contract?

No, it is added when a company asks for one.

Can you sign our SLA template?

Yes, once we confirm the targets fit the routes.

Service-Level Agreement (SLA) for Transport

Can you provide a service-level agreement for corporate transportation?

Short answer

Yes, on request: on-time targets written into the contract.

Yes, on request. An SLA is not part of every Shiv Shakti Tours & Travels contract, but when a company asks for one we write it into the agreement: on-time pickup targets for each route or shift, how punctuality is measured, a monthly report against the targets, and, if you want them, penalties or service credits for agreed failures.

Answered by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels · Last checked 9 October 2026 · 2 min read

Onrequest

On-timetargets

Monthlyreport

Optionalpenalties

Key facts: SLAs

SLA: Available on request, written into the contract
Targets: On-time pickup per route or shift, as agreed
Measurement: GPS reporting times against the roster
Reporting: Monthly report against the targets
Reviews: Monthly or quarterly meetings on request
Penalties or credits: Can be included if you ask
Without an SLA: Same service; issues handled by phone and WhatsApp
Format: Your SLA template or ours

What can the SLA cover?

The points that matter most for shift transport. You set the targets that fit your operation; we confirm we can meet them before signing.

SLA item	Example
On-time pickup	Vehicle at the first pickup point by the agreed time
On-time arrival	Staff at the plant gate before shift start
Vehicle availability	Agreed vehicles on every scheduled run
Backup	Replacement car on breakdown or driver absence
Reporting	Monthly report on trips, delays and complaints
Remedies	Penalties or service credits, if included

How is punctuality measured?

Every car is GPS-tracked, so the time each vehicle reached each pickup point and the gate is recorded. The monthly report compares those times with the roster.

See monthly performance reports and how we keep to time.

What if targets are missed?

The SLA says what happens: a corrective plan for the route, a review meeting, and penalties or service credits if your contract includes them.

See penalties and service credits and repeated delays.

Where do these facts come from?

The SLA terms on this page were confirmed by the owner on 9 October 2026.

SLA, monthly reports and penalties available on request (not standard) confirmed by the owner on 9 October 2026.

About this answer

Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.

To cite this answer:Shiv Shakti Tours & Travels, "Can you provide a service-level agreement for corporate transportation?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/service-level-agreement/

Talk to us

Call or WhatsApp any time. We answer in English, Gujarati and Hindi, and confirm the car and fare before you travel.

Shiv Shakti Tours & Travels, Hansalpur Circle, Near SMG (Maruti Suzuki) Plant, Becharaji, Gujarat 384210 · Ahmedabad office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061 · Open 24/7 · See our Terms and Cancellation & Refund Policy.