Key facts: trip changes
- Driver changes
- Not allowed without office approval
- Who requests changes
- Your named coordinator
- Who approves
- Our office
- Covers
- Route, stops, timing, passengers
- Detection
- GPS trip record shows detours and stops
- If it happens
- Taken up with the driver; repeated cases end their time on the route
- Passenger requests
- Driver calls the office first
- Record
- Changes confirmed in writing
What counts as an unauthorised change?
Anything that differs from the trip as planned and was not approved by the office: a different route, an extra stop, a passenger added or dropped, or a different time.
| Change | Allowed? |
|---|---|
| Coordinator asks the office, office tells driver | Yes |
| Passenger asks driver for a detour | Only after the driver calls the office |
| Driver picks up someone not on the list | No |
| Driver takes another road for traffic | Tells the office; the time is what matters |
How would we know?
The GPS trip history shows the actual route and every stop. With your portal login you can check any trip, and anything odd we find is raised with the driver.
See the GPS portal.
Who can change a trip on our side?
The people you name: usually one coordinator, plus shift supervisors if you want. Tell us at onboarding, and we will not act on change requests from anyone else.
See booking cut-off times and the booking process.
Where do these facts come from?
The rule on this page was confirmed by the owner on 9 October 2026.
- No trip changes without office approval, shown by GPS, confirmed by the owner on 9 October 2026.
About this answer
Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.
To cite this answer:Shiv Shakti Tours & Travels, "How do you prevent unauthorized changes to assigned trips?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/unauthorised-trip-changes/