Key facts: repeated delays
- Trigger
- The same route late more than once
- Investigation
- GPS record and roster, stop by stop
- Typical causes
- Late start, traffic point, slow pickup, driver
- Fixes
- Earlier start, other driver, resized vehicle, regrouped stops
- Telling you
- Cause and action sent to your coordinator
- Complaint tracking
- Part of how we judge vendor performance
- Monthly summary
- Complaints and corrective actions, on request
- SLA
- Corrective plans before penalties, if your contract has them
How do you find the cause?
The GPS record shows the time the vehicle reached each stop. Laid against the roster, it shows exactly where the minutes go.
| What the record shows | Likely cause | Fix |
|---|---|---|
| Late at the first stop | Late start | Earlier start or a different driver |
| Time lost at one place every day | Traffic point or level crossing | Earlier start or another road |
| Long waits at a pickup | Passenger not ready, or unclear pickup point | Agree a firm time and point |
| Too many stops for the time | Route too long | Split the route or regroup stops |
Do you report corrective actions?
Yes. Your coordinator gets the cause and the change in writing, and on request the month's complaints and corrective actions are summarised in the performance report.
What if the delays continue?
If the fix does not hold, it goes to the review meeting, and if your contract has an SLA, the agreed remedy applies.
Where do these facts come from?
The approach on this page follows facts confirmed by the owner on 9 October 2026; summaries are provided on request.
- GPS tracking on every car, complaint review and monthly reports on request confirmed by the owner (9 October 2026).
About this answer
Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.
To cite this answer:Shiv Shakti Tours & Travels, "How do you investigate repeated delays on the same route?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/repeated-delays-and-corrective-action/