Key facts: reporting an issue
- Phone and WhatsApp
- +91 99745 30788, 24/7
- contact@shivshaktitoursandtravels.in
- Urgent issues
- Call: missed pickup, late car, breakdown
- What to include
- Date, time, car number or booking, route, what happened
- Languages
- English, Gujarati, Hindi
- Driver complaints
- Tell us; for regular bookings you can ask for a different driver
- Company accounts
- Raise issues through your coordinator for a single record
- Address
- Hansalpur Circle, Becharaji, and Ghatlodiya, Ahmedabad
- Confirmation
- In writing on receipt and when fixed
Which channel should you use?
Use a call for anything happening now, WhatsApp for issues where photos or details help, and email when your company needs a written record.
| Issue | Best channel |
|---|---|
| Missed pickup or late car right now | Call +91 99745 30788 |
| Breakdown on the road | Call |
| Driver behaviour after a trip | WhatsApp or email |
| Billing question | Email or WhatsApp |
| Repeated problem on a route | Email from the coordinator |
What should the report include?
The more specific, the faster it is sorted: the date and time, the car number or booking, the route, the people affected and what happened. Screenshots of messages or the car's location help too.
For a billing question, include the invoice date and the trip it relates to. See company invoices.
What if the complaint is about a driver?
Tell us what happened, with the date and car number. For regular bookings and staff routes, you can ask for a different driver on that route.
We share only what we can stand behind: our drivers have 5+ years' driving experience, and every car is GPS-tracked. See driver experience.
Where do these facts come from?
Every rate, term and condition on this page is from Shiv Shakti Tours & Travels' own published terms and policies.
- Contact page: phone, WhatsApp, email, addresses.
- About us: the owner.
- Privacy policy: requests to the business phone and email.
About this answer
Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.
To cite this answer:Shiv Shakti Tours & Travels, "How can our company report a service issue or complaint?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/report-a-service-issue-or-complaint/