Can employees complain directly?

Yes, and safety concerns can go confidentially to the owner.

How fast is a driver changed?

As soon as a replacement is briefed.

Is the driver told who complained?

The complaint is handled confidentially.

Can we ask for a female driver?

Female drivers are available on request.

Can We Ask for a Different Driver on Our Route? Yes

Can we ask for a different driver on our shift route?

Short answer

Yes: serious or repeated complaints mean a new driver.

Yes. Tell us what happened; the complaint is confirmed in writing (WhatsApp or email), reviewed, and a driver with a serious complaint, or repeated complaints, is taken off your company's route and replaced. Employees can also report a safety concern confidentially, directly to the owner.

Answered by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels · Last checked 30 October 2026 · 1 min read

Writtenconfirmation

Reviewedevery complaint

Removedafter serious complaints

Directline to the owner

Key facts: changing the driver

How to report: Call or WhatsApp your coordinator
Confirmation: In writing, and again when fixed
Serious complaint: Driver taken off your route
Repeated complaints: Lead to removal
Safety concerns: Can go confidentially to the owner

What happens after a complaint?

We confirm it in writing, speak to the driver, check the GPS history if relevant, and tell you what we did.

Are punctuality and complaints reviewed?

Yes; punctuality and complaints are reviewed, and they appear in the monthly report.

See monthly performance reports.

Will the new driver know the route?

The replacement is briefed on the route, the timings and your gate rules before starting.

Where do these facts come from?

The facts on this page were confirmed by the owner in October 2026.

Owner-confirmed facts, 30 October 2026: pricing models, fixed rates for the term, uniforms, ID cards, company name on vehicles, boarding lists; and the 9 October 2026 company questionnaires.
Terms and conditions: published rates and terms.

About this answer

Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.

To cite this answer:Shiv Shakti Tours & Travels, "Can we ask for a different driver on our shift route?", updated 30 October 2026, https://www.shivshaktitoursandtravels.in/answers/shift-transport/change-of-driver-on-request/

Talk to us

Call or WhatsApp any time. We answer in English, Gujarati and Hindi, and confirm the car and fare before you travel.

Shiv Shakti Tours & Travels, Hansalpur Circle, Near SMG (Maruti Suzuki) Plant, Becharaji, Gujarat 384210 · Ahmedabad office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061 · Open 24/7 · See our Terms and Cancellation & Refund Policy.