Do you provide training on defensive driving and road safety?

Yes, drivers are briefed on safe driving before company routes.

Do you provide safety briefings for drivers on corporate routes?

Yes, on safe and defensive driving, before they run company routes.

Do drivers speak English?

English, Gujarati and Hindi are spoken in our team; ask for an English-speaking driver if needed.

Driver Training: Service and Safe Driving

Do drivers receive training in professional customer service?

Short answer

Yes: briefed on service and safe driving before company routes.

Yes. Before a driver runs company routes for Shiv Shakti Tours & Travels, they are briefed on customer service and safe, defensive driving. Their punctuality and any complaints are then reviewed, and a driver with repeated complaints is taken off the route. Companies can see how we manage drivers during vendor onboarding.

Answered by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels · Last checked 9 October 2026 · 1 min read

Briefedbefore company routes

Safedriving

Serviceand conduct

Reviewedon the job

Key facts: driver briefing

Customer service: Briefed before company routes
Safe driving: Defensive driving and road safety briefing
Languages: English, Gujarati and Hindi spoken in the team
After the briefing: Punctuality and complaints reviewed
Repeated complaints: Driver taken off the route
For companies: Driver management details at onboarding

What does the briefing cover?

What a company passenger notices first, and what keeps them safe.

Topic	Examples
Customer service	Greeting, calling ahead, helping with luggage, a clean car
Safe driving	Speed, following distance, night driving, no phone while driving

What happens after the briefing?

Drivers on company routes are watched on the job: their reporting times are on GPS, and feedback from coordinators is reviewed. Problems are taken up with the driver; repeated complaints end their time on that route.

See driver performance and complaints.

What do companies see at onboarding?

How drivers are chosen, how licences are checked, how they are briefed and reviewed, and who replaces them when they are off. Ask for this as part of your vendor evaluation.

See driver licence checks and vendor audits.

Where do these facts come from?

The driver arrangements on this page were confirmed by the owner on 9 October 2026.

Driver briefings on customer service and safe driving, and review of punctuality and complaints, confirmed by the owner on 9 October 2026.

About this answer

Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.

To cite this answer:Shiv Shakti Tours & Travels, "Do drivers receive training in professional customer service?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-training/

Talk to us

Call or WhatsApp any time. We answer in English, Gujarati and Hindi, and confirm the car and fare before you travel.

Shiv Shakti Tours & Travels, Hansalpur Circle, Near SMG (Maruti Suzuki) Plant, Becharaji, Gujarat 384210 · Ahmedabad office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061 · Open 24/7 · See our Terms and Cancellation & Refund Policy.