What if the driver does not turn up at all?

Call +91 99745 30788 at once; we send a replacement and keep you updated.

Is there a charge if your driver is late?

Tell us on the call; you pay for the trip you booked.

Can a company insist on the same driver?

We plan the same driver for regular routes where possible and inform the coordinator of any change.

If a Driver Cannot Come: Replacement Sent

Q: Will I be told if my driver changes?

Yes. You get the new driver's name, phone number and car number before pickup.

How do you handle driver absenteeism or last-minute cancellations?

Short answer

We send a replacement and tell you before pickup.

If a Shiv Shakti Tours & Travels driver is absent or cannot come at the last minute, we send a replacement driver and car so the trip or shift still runs, and you get the new driver's name, phone number and car number before pickup. For regular routes, the coordinator is told about the change.

Answered by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels · Last checked 9 October 2026 · 2 min read

Replacementdriver and car

Beforepickup: new details

24/7support

Coordinatorinformed on request

Key facts: driver absence

Driver absent: A replacement driver and car are sent
You receive: New driver's name, phone number and car number before pickup
Regular routes: The coordinator is informed of the change
Support: 24/7 on +91 99745 30788
If the car is late: Call or WhatsApp; we check the GPS and update you
Tracking: GPS on every car
Same vehicle type: Planned where available; we tell you if not
Applies to: Personal trips, monthly cars and staff transport

What happens when a driver cannot come?

We find another driver and car, plan them for your pickup time, and send you the new details. For shift transport, the aim is that staff are picked up on time as usual.

We plan the same vehicle type where possible. If only a different type is free, we tell you before pickup.

What if the car does not arrive on time?

Call or WhatsApp +91 99745 30788 straight away. We check the car's position on GPS, tell you when it will arrive, and if needed send another car.

Keep the driver's number from the booking message handy; a quick call to the driver often answers the question fastest. See driver details before pickup.

How do regular routes stay covered?

For monthly cars and staff transport, regular drivers have replacements when they are on leave or unwell, and the coordinator is told about any change of driver or car.

Companies can raise backup requirements for critical shifts when setting up the contract. See replacement vehicles.

Where do these facts come from?

The facts on this page are from Shiv Shakti Tours & Travels' guides and service facts confirmed by the owner on 9 October 2026 (replacement on driver absence, driver details before pickup).

Vendor guide: backup cars and driver details.
Contact page: 24/7 support.

About this answer

Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.

To cite this answer:Shiv Shakti Tours & Travels, "How do you handle driver absenteeism or last-minute cancellations?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-absence-and-last-minute-cancellations/

Talk to us

Call or WhatsApp any time. We answer in English, Gujarati and Hindi, and confirm the car and fare before you travel.

Shiv Shakti Tours & Travels, Hansalpur Circle, Near SMG (Maruti Suzuki) Plant, Becharaji, Gujarat 384210 · Ahmedabad office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061 · Open 24/7 · See our Terms and Cancellation & Refund Policy.