Do you provide replacement vehicles if a scheduled vehicle becomes unavailable?

Key facts about replacement vehicles

Car breaks down

A backup car is sent

Driver cannot come

A replacement is sent

You are told

New driver's name, phone number and car number before pickup

Applies to

One-off trips, monthly cars and staff transport

Support

24/7 on +91 99745 30788

Tracking

GPS on every car

Same vehicle type

Planned where available; we tell you if not

Fare

Based on the trip you booked

What happens if the car is unavailable before the trip?

If the scheduled car or driver becomes unavailable before your pickup, we assign another car and send you its details. For staff transport, the shift still runs on time where possible.

We aim to replace like with like (an Ertiga with an Ertiga); if only a different type is free, we tell you before pickup so you can decide.

What if the car breaks down during the trip?

Call or WhatsApp +91 99745 30788 or ask the driver to call us. We send a backup car to where you are and send you the new driver's details. Every car is GPS-tracked, so we can see where you are.

See what happens if a vehicle breaks down during a trip.

Why does a backup car matter for companies?

For shift transport and airport runs, one missing car can mean a late shift or a missed flight. A vendor with backup cars and 24/7 support protects your operations.

Companies can ask about backup arrangements for critical shifts when setting up a contract. See making us your transport vendor.

Where do these facts come from?

The facts on this page are from Shiv Shakti Tours & Travels' company guides and service facts confirmed by the owner on 9 October 2026 (backup car, driver details before pickup).

• Vendor guide: backup cars and driver details.
• Contact page: 24/7 support.