Key facts: delay alerts
- Who is told
- Your company coordinator (and others you name)
- How
- Phone call or WhatsApp from our office
- When
- As soon as we know of a delay or cancellation
- What it says
- Reason, new time, action taken
- Automatic alerts
- No; a person tells you
- Live view
- GPS portal login for companies
- Backup
- Backup car when a vehicle fails
- Record
- Delays appear in the monthly report on request
What does an alert tell you?
Enough to act on: what happened, when the car will now arrive, and what we are doing.
| Situation | What you hear |
|---|---|
| Traffic or a road closure | New arrival time at the gate |
| Breakdown | Backup car on the way, with its time |
| Driver unable to come | Replacement driver and car details |
| Trip cannot run | Cancellation and the alternative |
Who receives the alerts?
Your named coordinator by default. Tell us if shift supervisors or a transport desk should also be told, and for which routes.
Can we check for ourselves?
Yes. With a GPS portal login, your team can see where each car is at any time, and the daily trip report shows what ran late.
See the GPS portal and daily trip reports.
Where do these facts come from?
The alert arrangement on this page was confirmed by the owner on 9 October 2026.
- Delay and cancellation alerts by call or WhatsApp confirmed by the owner on 9 October 2026.
About this answer
Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.
To cite this answer:Shiv Shakti Tours & Travels, "Can we receive alerts about delayed or cancelled trips?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/delay-and-cancellation-alerts/