Will the driver know who complained?

No, the report is kept confidential.

What if it is an emergency?

Call 112 first, then +91 99745 30788.

Report a Safety Concern Confidentially

Q: Is the company told?

The company is told what was done.

Can we establish confidential procedures for reporting safety concerns?

Short answer

Yes: straight to the owner, in confidence.

Yes. Employees who travel with Shiv Shakti Tours & Travels can report a safety concern, about a driver's behaviour, driving or the car, directly to the owner, and the report is kept confidential: the driver is not told who raised it. Companies can add this route to their own policy so staff, especially women on night shifts, know they can speak up safely.

Answered by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels · Last checked 9 October 2026 · 2 min read

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Key facts: confidential reporting

Who can report: Any passenger, including company employees
To whom: Directly to the owner
Confidential: The driver is not told who reported
How: Call or WhatsApp +91 99745 30788, or email
Covers: Driver behaviour, driving, the car, anything unsafe
Action: Looked into; a serious concern takes the driver off the route
Company policy: Can be written into your transport policy
Urgent danger: Call 112 first, then us

How does an employee report a concern?

By calling or messaging +91 99745 30788 or emailing contact@shivshaktitoursandtravels.in and asking for the owner. Giving the date, the route or car number and what happened is enough to start.

For ordinary service issues, the usual route is your coordinator; see reporting a service issue.

What happens next?

The owner looks into it, using the GPS record where it helps, without naming the person who reported. A serious concern takes the driver off that route; the company is told what was done.

See driver performance and complaints.

Can this go into our company policy?

Yes. Add the owner's contact as the confidential route in your women's safety or transport policy, and we follow it.

See safe drop-offs and female drivers.

Where do these facts come from?

The reporting route on this page was confirmed by the owner on 9 October 2026.

Confidential reporting directly to the owner confirmed by the owner on 9 October 2026.

About this answer

Written and checked by Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels, a GST- and MSME-registered taxi and car rental company in business since 2018. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Rated 4.9 on Google.

To cite this answer:Shiv Shakti Tours & Travels, "Can we establish confidential procedures for reporting safety concerns?", updated 9 October 2026, https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/confidential-safety-reporting/

Talk to us

Call or WhatsApp any time. We answer in English, Gujarati and Hindi, and confirm the car and fare before you travel.

Shiv Shakti Tours & Travels, Hansalpur Circle, Near SMG (Maruti Suzuki) Plant, Becharaji, Gujarat 384210 · Ahmedabad office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061 · Open 24/7 · See our Terms and Cancellation & Refund Policy.