# Transport SLA for Sanand units: targets you can measure Shiv Shakti Tours & Travels writes a service level agreement into a company's transport contract when it asks for one: on-time pickup targets, a monthly review of trips, delays and complaints, and penalties or service credits. The GPS trip history gives both sides the same numbers. - On-time targets - GPS trip history - Service credits ItemIn the contractSLAWritten in on requestMeasured byGPS trip historyReviewMonthly: trips, delays, complaintsRemedyPenalties or service creditsDelaysCoordinator told at once The SLA is not a standard add-on: it is agreed per company, so the targets match your shifts. ## Do you agree to an SLA for employee transport? Yes, on request. An SLA with on-time pickup targets, a monthly report and review of trips, delays and complaints, and penalties or service credits can be written into your contract. It is agreed per company rather than offered as one standard document, so the targets fit your shift pattern. - **On request**: SLA in the contract - **Monthly**: Review of trips and delays - **GPS**: Shared source of truth - **Written**: Delay and issue confirmations A target only helps if both sides read the same number. The GPS trip history shows when each car reached each pickup and the plant gate, and our written log records every breakdown, cancellation and replacement car. With those two records on the table at the monthly review, the conversation is about causes, such as a road closure, a roster sent late or a driver who needs replacing, rather than about whose figures are right. ## Which service levels can be measured? Choose measures that the GPS record and our written logs can prove. Measures nobody can check lead to arguments, not improvements. | Measure | How it is recorded | Typical use in the SLA | | --- | --- | --- | | On-time pickup | GPS arrival time vs scheduled time | Target share of trips on time | | Shift reached on time | GPS arrival at the gate | Target before the shift change | | Breakdowns and replacements | Written log of breakdowns and replacement cars | Maximum number per month | | Cancellations by us | Written log | Service credit per cancelled trip | | Complaints | Confirmed in writing, and again when fixed | Response and closure time | | Reports on time | Daily email, monthly summary | Report delivered by an agreed date | The figures (percentages, minutes, credit amounts) are agreed with your company; we do not publish standard numbers. ## Service credits or penalties: which works better? Both can be written in. Service credits reduce the next invoice when a target is missed; penalties are a fixed deduction per event. Credits tend to keep the focus on fixing the cause. ### Service credits - A percentage or amount off the next invoice - Linked to the monthly measure - Reviewed in the monthly meeting ### Penalties - A fixed deduction per missed trip or late arrival - Simple to apply, harder to agree fairly - Need a clear rule for delays outside the driver's control ## How is an SLA set up and run? Agree the measures, the data source and the remedy, then review them each month with the report in front of both teams. - **Pick the measures.** Two to four measures that matter for your shifts. - **Agree the data.** GPS trip history and our written logs as the record. - **Set targets and remedies.** Numbers and credits or penalties written into the contract. - **Monthly report.** Trips, delays, complaints and replacements. - **Review and adjust.** Fix causes; revise targets at renewal. ## SLA questions Asked by procurement and plant admin. ### Is an SLA included as standard? No. It is written in when a company asks for it, with targets agreed for that company. ### What counts as a late pickup? Whatever the agreement defines, measured against the GPS arrival time. We suggest defining it before the pilot starts. ### How do we find out about a delay before the report? Our office calls or WhatsApps your coordinator as soon as a trip is delayed or cancelled. ### Can the SLA change after a few months? Targets can be reviewed at renewal or as the agreement allows, using the monthly reports. ## Related contract guides - [GPS portal and reports](https://www.shivshaktitoursandtravels.in/sanand-gidc/gps-tracking-reports.html): The data behind the SLA. - [Backup cars](https://www.shivshaktitoursandtravels.in/sanand-gidc/backup-vehicle-continuity.html): What happens on a breakdown. - [Escalation and coordinator](https://www.shivshaktitoursandtravels.in/sanand-gidc/escalation-coordinator.html): Who handles a missed target. - [All contract guides](https://www.shivshaktitoursandtravels.in/sanand-gidc/corporate-contracts.html): The full list. **Short general answers in our [Knowledge Hub](https://www.shivshaktitoursandtravels.in/answers/)** - [Do you provide monthly transportation performance reports?](https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/monthly-performance-reports/) - [Can our company establish penalties or service credits for contractually defined failures?](https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/penalties-and-service-credits/) - [Can you provide a service-level agreement for corporate transportation?](https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/service-level-agreement/) - [What service standards do you follow for employee pickup and drop-off?](https://www.shivshaktitoursandtravels.in/answers/employee-transport/service-standards-for-pickup-and-drop/) **Written by [Vaibhaviba Bhavsinh Solanki](https://www.shivshaktitoursandtravels.in/author/vaibhaviba-bhavsinh-solanki.html)**, owner of Shiv Shakti Tours & Travels: GST and MSME registered, 8+ years in business, with cars based near Sanand and an Ahmedabad office in Ghatlodiya. Rates and terms last checked 10 October 2026. Distances are approximate road distances; fares are indicative and confirmed on call. Spotted something out of date? [Tell us](https://www.shivshaktitoursandtravels.in/contact.html). ## Agree service levels before you sign Tell us the targets you have in mind. We confirm what we can commit to and how it will be measured. --- - Source page: https://www.shivshaktitoursandtravels.in/sanand-gidc/transport-sla.html - Written by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels (GST and MSME registered, since 2018, rated 4.9 on Google) - Last checked: 10 October 2026 - Book or ask: call or WhatsApp +91 99745 30788 (24/7), contact@shivshaktitoursandtravels.in - Branch: Hansalpur Circle, Becharaji, Near SMG (Maruti Suzuki) Plant, Gujarat 384210 - Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad, Gujarat 380061 - Fares are indicative and confirmed on call; tolls, parking and the 20% night charge (10 PM to 6 AM) are extra.