# Backup cars and continuity: the plan for a bad morning Cars break down and drivers fall ill. In a Shiv Shakti Tours & Travels contract, a backup car typically reaches a Sanand plant shift within about an hour, the backup plan is agreed per location, your coordinator is told at once, and every breakdown and replacement is logged in writing. - Backup car - Typically within ~1 hour - Written log ItemIn the contractBackup carTypically within about an hourPlanAgreed per locationDriver absentReplacement driver or carNoticeCoordinator called at onceRecordWritten log of every event "Within about an hour" is typical, not a guarantee; the plan for your location sets what is realistic. ## What happens if a staff cab breaks down? We send a backup car, which typically reaches a plant shift within about an hour, and call or WhatsApp your coordinator straight away. If a driver is absent or too tired to drive, a replacement driver or car is sent. Every breakdown, cancellation and replacement is recorded in a written log you can see. - **~1 h**: Typical backup time to a shift - **Per location**: Backup plan agreed - **At once**: Coordinator informed - **Written**: Log of every replacement Some of our cars and drivers are based near Sanand and the rest of the fleet runs from Ahmedabad, so a backup for a Sanand gate usually comes from nearby rather than from across the state. The plan we agree per location says where the backup comes from, which vehicle replaces which, and when your coordinator hears about it. The aim is that a breakdown changes one pickup time, not a whole shift. ## What is the response to each kind of problem? Each common event has a set response, so nobody improvises at 5 AM. | Event | Our response | Your coordinator hears | | --- | --- | --- | | Car breaks down before pickup | Backup car sent | Immediately, with the new arrival time | | Car breaks down with staff on board | Passengers kept safe, backup car sent | Immediately | | Driver absent or unwell | Replacement driver or car | Before the pickup time if known | | Driver too tired after duties | Driver replaced; rest between duties is a rule | Only if timings change | | Accident | Safety first, replacement car, company informed | Right away | ## What prevents breakdowns in the first place? Routine checks. Most breakdowns that stop a shift are the kind a pre-trip check would have caught. ### Every shift - Pre-trip vehicle check: tyres, fuel, lights - Spare tyre with jack and tools in every car - Rest between duties; a tired driver is replaced ### On a schedule - Cars serviced and checked regularly - Service and inspection records per car, open to companies - Notice before any vehicle document is due for renewal ## Backup and continuity questions From plant admin and HR. ### How fast will a backup car arrive? Typically within about an hour for a plant shift. The plan agreed for your location sets out where the backup comes from. ### Will we be told if a car is going to be late? Yes. Our office calls or WhatsApps your coordinator as soon as a trip is delayed or cancelled. ### Can we see how often cars broke down? Yes. We keep a written log of breakdowns, cancellations and replacement cars, and service records per car. ### Can backup arrangements be part of the SLA? Yes. Replacement time and the number of breakdowns can be written into the SLA with service credits. ### What if the backup car is a different type? The plan says which vehicle replaces which and how many seats the replacement must have. ## Related contract guides - [Accident procedure](https://www.shivshaktitoursandtravels.in/sanand-gidc/accident-incident-procedure.html): If something serious happens. - [Escalation and coordinator](https://www.shivshaktitoursandtravels.in/sanand-gidc/escalation-coordinator.html): Who calls whom. - [Vehicle papers and records](https://www.shivshaktitoursandtravels.in/sanand-gidc/vehicle-compliance-documents.html): Service and inspection logs. - [All contract guides](https://www.shivshaktitoursandtravels.in/sanand-gidc/corporate-contracts.html): The full list. **Short general answers in our [Knowledge Hub](https://www.shivshaktitoursandtravels.in/answers/)** - [Do you provide replacement vehicles if a scheduled vehicle becomes unavailable?](https://www.shivshaktitoursandtravels.in/answers/cars-and-fleet/replacement-vehicle/) - [How quickly can backup transportation be arranged for a critical factory shift?](https://www.shivshaktitoursandtravels.in/answers/employee-transport/backup-plan-for-critical-shifts/) - [How do you handle driver absenteeism or last-minute cancellations?](https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-absence-and-last-minute-cancellations/) - [What procedures do you follow if a vehicle breaks down during a trip?](https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/vehicle-breakdown-during-a-trip/) **Written by [Vaibhaviba Bhavsinh Solanki](https://www.shivshaktitoursandtravels.in/author/vaibhaviba-bhavsinh-solanki.html)**, owner of Shiv Shakti Tours & Travels: GST and MSME registered, 8+ years in business, with cars based near Sanand and an Ahmedabad office in Ghatlodiya. Rates and terms last checked 10 October 2026. Distances are approximate road distances; fares are indicative and confirmed on call. Spotted something out of date? [Tell us](https://www.shivshaktitoursandtravels.in/contact.html). ## Agree the backup plan before you need it Tell us your shift times and locations. We agree where backup cars come from and how your coordinator is told. --- - Source page: https://www.shivshaktitoursandtravels.in/sanand-gidc/backup-vehicle-continuity.html - Written by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels (GST and MSME registered, since 2018, rated 4.9 on Google) - Last checked: 10 October 2026 - Book or ask: call or WhatsApp +91 99745 30788 (24/7), contact@shivshaktitoursandtravels.in - Branch: Hansalpur Circle, Becharaji, Near SMG (Maruti Suzuki) Plant, Gujarat 384210 - Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad, Gujarat 380061 - Fares are indicative and confirmed on call; tolls, parking and the 20% night charge (10 PM to 6 AM) are extra.