# Accident and incident procedure: safety first, then everything else If a Shiv Shakti Tours & Travels car carrying your Sanand staff is in an accident, the order is fixed: passengers' safety first, a replacement car sent, your company informed right away, and a written record afterwards. All our cars are commercially permitted and insured, and carry a fire extinguisher, working seat belts and a spare tyre. - Passengers first - Replacement car - Company told at once ItemIn the contractFirstPassengers' safetyThenReplacement car sentCompanyInformed right awayCarsCommercially permitted and insuredPolicyWritten safety policy, shared on request A first-aid kit is not part of our confirmed vehicle equipment; plan first aid through your own EHS procedure. ## What happens if a staff cab has an accident? The driver and our office put passengers' safety first, a replacement car is sent to carry them on, and your company is informed right away. The incident is recorded in writing. Every car is commercially permitted and insured, and our written safety policy can be shared with your EHS team. - **1st**: Passengers' safety - **Right away**: Company informed - **Insured**: Every car, commercial permit - **Written**: Safety policy on request Plant EHS teams usually ask two things about a transport vendor's incident procedure: is it written down, and does the company hear about an incident from the vendor before it hears from the employees? Both answers should be yes. Our procedure is short and written, and informing your company is a fixed step, not a judgement call made after the fact. ## What are the steps after an incident? Five steps in a fixed order. - **Make passengers safe.** Move people out of danger and get help if anyone is hurt. - **Inform our office.** The driver calls the 24/7 line at once. - **Inform your company.** Our office calls your coordinator right away. - **Send a replacement car.** Passengers continue to the plant or home. - **Record and review.** Written record; the driver's future on the route is reviewed. ## What is in every car, and what is not? We list it exactly, so your EHS checklist matches reality. ### In every car - Fire extinguisher - Working seat belts - Spare tyre with jack and tools - GPS tracking - Valid RC, insurance, permit, fitness and PUC ### Not claimed - A first-aid kit is not part of our confirmed equipment - We have no wheelchair-accessible vehicles (drivers help with boarding) If your EHS policy requires extra equipment in vehicles, tell us before the contract and we confirm what we can provide. ## Incident questions From EHS, HR and plant security. ### Are your cars insured for commercial use? Yes. All cars are commercially permitted and insured, and the papers are shown to companies on request. ### Who tells our company about an incident? Our office calls your coordinator right away; you should not hear about it first from employees. ### What happens to the driver after an accident? The incident is reviewed; a driver with a serious complaint is taken off that company's route. ### Can employees report safety concerns before anything happens? Yes, confidentially and directly to the owner. ### Can you share a written safety policy? Yes, our written safety policy can be shared with your HR or EHS team. ## Related contract guides - [Driver management](https://www.shivshaktitoursandtravels.in/sanand-gidc/driver-management.html): Checks and rest. - [Vehicle papers](https://www.shivshaktitoursandtravels.in/sanand-gidc/vehicle-compliance-documents.html): Insurance and permits. - [Backup cars](https://www.shivshaktitoursandtravels.in/sanand-gidc/backup-vehicle-continuity.html): Replacement plan. - [All contract guides](https://www.shivshaktitoursandtravels.in/sanand-gidc/corporate-contracts.html): The full list. **Short general answers in our [Knowledge Hub](https://www.shivshaktitoursandtravels.in/answers/)** - [What happens if a vehicle is involved in an accident?](https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/accident-procedure/) **Written by [Vaibhaviba Bhavsinh Solanki](https://www.shivshaktitoursandtravels.in/author/vaibhaviba-bhavsinh-solanki.html)**, owner of Shiv Shakti Tours & Travels: GST and MSME registered, 8+ years in business, with cars based near Sanand and an Ahmedabad office in Ghatlodiya. Rates and terms last checked 10 October 2026. Distances are approximate road distances; fares are indicative and confirmed on call. Spotted something out of date? [Tell us](https://www.shivshaktitoursandtravels.in/contact.html). ## Get our safety policy for your EHS file Ask for our written safety policy and incident steps. We go through them with your EHS team before the contract starts. --- - Source page: https://www.shivshaktitoursandtravels.in/sanand-gidc/accident-incident-procedure.html - Written by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels (GST and MSME registered, since 2018, rated 4.9 on Google) - Last checked: 10 October 2026 - Book or ask: call or WhatsApp +91 99745 30788 (24/7), contact@shivshaktitoursandtravels.in - Branch: Hansalpur Circle, Becharaji, Near SMG (Maruti Suzuki) Plant, Gujarat 384210 - Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad, Gujarat 380061 - Fares are indicative and confirmed on call; tolls, parking and the 20% night charge (10 PM to 6 AM) are extra.