# Who is responsible when a shift vehicle is late?

**Short answer:** The vendor for vehicles and backup; the company for rosters and rules.

Responsibility depends on the cause. The **vendor** answers for the vehicle, the driver, dispatch, the backup plan and telling you quickly. The **company** answers for the roster and its cut-off time, the pickup rules and the gate process. GPS trip history usually shows which one applied.

- Source page: https://www.shivshaktitoursandtravels.in/answers/transport-decisions/who-is-responsible-for-late-shift-vehicles/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 1 November 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: responsibility for delays

| Fact | Value |
|---|---|
| Vendor | Vehicle, driver, dispatch, backup, communication |
| Company | Roster, cut-off, pickup rules, gate |
| Evidence | GPS trip history, boarding lists |
| Contract | An SLA with on-time targets on request |

## Can responsibility be written down?

Yes. An SLA with on-time pickup targets, a monthly review and penalties or service credits can be written into the contract on request.

## Where can I read the full guide?

This answer is part of our decision guide How transport affects shift punctuality (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/employee-transport-and-shift-punctuality.html), written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

- Why do shift staff on company transport arrive late? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/why-shift-staff-arrive-late/)
- How can a company reduce late arrivals on shift transport? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/reduce-late-arrivals-on-shift-transport/)
- Can on-time targets be written into a transport contract? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/on-time-targets-in-a-transport-contract/)
- How do you tell us when a shift trip is delayed? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/how-you-report-a-delayed-trip/)

## Follow-up questions

**Do you tell us about delays?** Yes, by call or WhatsApp to your coordinator as soon as they happen.

**Do you accept penalties?** Penalties or service credits can be agreed in an SLA on request.

**Who reviews delays?** Both coordinators, monthly.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts). · The decision guide How transport affects shift punctuality (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/employee-transport-and-shift-punctuality.html). · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.