# What are service credits in a transport contract?

**Short answer:** Bill reductions when an agreed target is missed.

A **service credit** is a reduction in the vendor's bill when an agreed SLA target is missed, for example on-time pickups below the target in a month. Service credits or penalties can be **written into our contracts on request**, together with on-time targets and a monthly review.

- Source page: https://www.shivshaktitoursandtravels.in/answers/transport-decisions/service-credits-in-transport-contracts/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 1 November 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: service credits

| Fact | Value |
|---|---|
| What | A bill reduction for a missed target |
| Where | In the SLA |
| Ours | On request, not standard |
| Measured from | GPS trip history and logs |

## How do we keep credits fair?

Base targets on a baseline month, exclude causes the vendor does not control (late rosters, gate queues), and review them at renewal.

## Where can I read the full guide?

This answer is part of our decision guide A scorecard for your transport vendor (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/transport-vendor-scorecard-kpis.html), written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

- Which KPIs should a company track for its transport vendor? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/kpis-for-a-transport-vendor/)
- How do you measure on-time performance of shift transport? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/measure-on-time-performance/)
- How should a monthly transport vendor review run? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/monthly-transport-vendor-review/)
- Where does the data for a transport scorecard come from? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/data-for-a-transport-scorecard/)

## Follow-up questions

**Are credits automatic?** They apply as written in the contract.

**Can targets change?** Usually at renewal.

**Do you sign SLAs?** Yes, on request.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts). · The decision guide A scorecard for your transport vendor (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/transport-vendor-scorecard-kpis.html). · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.