# Can on-time targets be written into a transport contract?

**Short answer:** Yes, on request, in an SLA measured from GPS data.

Yes. On request, we write an **SLA** into the contract with **on-time pickup targets**, a **monthly review** of trips, delays and complaints, and **penalties or service credits** if targets are missed. Targets work best when they come from a baseline month of real GPS data.

- Source page: https://www.shivshaktitoursandtravels.in/answers/transport-decisions/on-time-targets-in-a-transport-contract/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 1 November 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: on-time targets

| Fact | Value |
|---|---|
| SLA | On request, not standard |
| Measures | On-time pickups, missed trips, complaints |
| Data | GPS trip history |
| Remedy | Penalties or service credits, as agreed |

## How should targets be set?

After a pilot or first month, using real trip data, so both sides agree the targets are realistic.

## Where can I read the full guide?

This answer is part of our decision guide How transport affects shift punctuality (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/employee-transport-and-shift-punctuality.html), written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

- Why do shift staff on company transport arrive late? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/why-shift-staff-arrive-late/)
- Who is responsible when a shift vehicle is late? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/who-is-responsible-for-late-shift-vehicles/)
- How can a company reduce late arrivals on shift transport? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/reduce-late-arrivals-on-shift-transport/)
- How do you tell us when a shift trip is delayed? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/how-you-report-a-delayed-trip/)

## Follow-up questions

**Do you publish an on-time percentage?** No; your SLA uses your own trips.

**Can the SLA include backup time?** Yes, backup arrangements can be written in.

**Is the SLA reviewed?** Yes, monthly.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts). · The decision guide How transport affects shift punctuality (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/employee-transport-and-shift-punctuality.html). · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.