# Which KPIs should a company track for its transport vendor?

**Short answer:** Eight: on-time, missed trips, backup, complaints, safety, records, invoices, response.

Track eight measures monthly: **on-time trips**, **missed or cancelled trips**, **time to send a backup**, **complaints** and time to close them, **safety incidents**, **records and document validity**, **invoice accuracy**, and **responsiveness** (how fast delays were reported).

- Source page: https://www.shivshaktitoursandtravels.in/answers/transport-decisions/kpis-for-a-transport-vendor/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 1 November 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: transport vendor kpis

| Fact | Value |
|---|---|
| Service | On-time, missed trips, backup time |
| People | Complaints, safety incidents |
| Admin | Records, invoice accuracy |
| Communication | Speed of delay reports |

## Should we track all eight?

Start with the three that cause most trouble at your site, then add the rest once the data flows.

## Where can I read the full guide?

This answer is part of our decision guide A scorecard for your transport vendor (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/transport-vendor-scorecard-kpis.html), written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

- How do you measure on-time performance of shift transport? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/measure-on-time-performance/)
- How should a monthly transport vendor review run? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/monthly-transport-vendor-review/)
- What are service credits in a transport contract? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/service-credits-in-transport-contracts/)
- Where does the data for a transport scorecard come from? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/data-for-a-transport-scorecard/)

## Follow-up questions

**Do you publish your KPIs?** No; your scorecard uses your own trips.

**Can KPIs go into an SLA?** Yes, on request.

**Who reviews them?** Both coordinators, monthly.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts). · The decision guide A scorecard for your transport vendor (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/transport-vendor-scorecard-kpis.html). · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.