# How do you tell us when a shift trip is delayed?

**Short answer:** A call or WhatsApp to your coordinator, straight away.

As soon as a shift trip is delayed or cancelled, our office **calls or WhatsApps your coordinator**. It is a manual alert, not an automatic portal message, so a person explains what happened and what is being done. Your team can also watch the vehicle live on the **GPS portal**.

- Source page: https://www.shivshaktitoursandtravels.in/answers/transport-decisions/how-you-report-a-delayed-trip/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 1 November 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: delay alerts

| Fact | Value |
|---|---|
| Alert | Call or WhatsApp to your coordinator |
| When | As soon as the delay is known |
| Live view | GPS portal login |
| Record | Delays in the log and monthly report |

## Is it confirmed in writing?

Yes. A reported issue is confirmed in writing (WhatsApp or email) and again when it is fixed.

## Where can I read the full guide?

This answer is part of our decision guide How transport affects shift punctuality (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/employee-transport-and-shift-punctuality.html), written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

- Why do shift staff on company transport arrive late? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/why-shift-staff-arrive-late/)
- Who is responsible when a shift vehicle is late? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/who-is-responsible-for-late-shift-vehicles/)
- How can a company reduce late arrivals on shift transport? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/reduce-late-arrivals-on-shift-transport/)
- Can on-time targets be written into a transport contract? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/on-time-targets-in-a-transport-contract/)

## Follow-up questions

**Is there an automatic alert?** No; a person calls or messages.

**Can several people get the alert?** Agree the contact list with us.

**Is the number 24/7?** Yes, +91 99745 30788.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts). · The decision guide How transport affects shift punctuality (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/employee-transport-and-shift-punctuality.html). · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.