# What usually goes wrong with a new transport vendor?

**Short answer:** Pickup points, roster format, gate delays, contacts and invoices.

Most early problems are **information problems**: **unclear pickup points**, **rosters late or in the wrong format**, **delays at the gate**, **employees unsure whom to call**, and **questions on the first invoice**. Daily contact in the first weeks fixes them fastest.

- Source page: https://www.shivshaktitoursandtravels.in/answers/transport-decisions/common-problems-with-a-new-vendor/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 1 November 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: early problems

| Fact | Value |
|---|---|
| Pickup points | Confirm with employees in week one |
| Rosters | One format, one sender, a cut-off |
| Gate | Share the driver list with security |
| Invoice | Check line by line |

## How fast are they fixed?

Usually within the first weeks, with daily check-ins; by the third month a monthly review is enough.

## Where can I read the full guide?

This answer is part of our decision guide The first 90 days with a new vendor (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/first-90-days-with-a-transport-vendor.html), written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

- What should happen in the first 90 days with a new vendor? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/first-90-days-with-a-transport-vendor-plan/)
- What must be ready before a new transport vendor starts? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/prepare-before-a-new-vendor-starts/)
- How should the first transport invoice be checked? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/check-the-first-transport-invoice/)
- Why run a pilot route before the full start? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/pilot-route-before-full-start/)

## Follow-up questions

**Issues confirmed?** In writing, and again when fixed.

**Change of driver?** On request.

**Who to call?** +91 99745 30788, 24/7.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts). · The decision guide The first 90 days with a new vendor (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/first-90-days-with-a-transport-vendor.html). · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.