# Can an SLA be added at renewal?

**Short answer:** Yes, on request, using last year's data as a baseline.

Yes. Renewal is a good time to add an **SLA**: **on-time pickup targets**, a **monthly review** of trips, delays and complaints, and **penalties or service credits**, written in on request. Last year's trip data gives a realistic **baseline** for the targets.

- Source page: https://www.shivshaktitoursandtravels.in/answers/transport-decisions/add-an-sla-at-renewal/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 1 November 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: sla at renewal

| Fact | Value |
|---|---|
| SLA | On request |
| Targets | From last year's data |
| Review | Monthly |
| Remedy | Penalties or service credits |

## What else to add?

The backup plan per location, report formats, data handling, audit rights and notice terms.

See transport SLA (https://www.shivshaktitoursandtravels.in/sanand-gidc/transport-sla.html).

## Where can I read the full guide?

This answer is part of our decision guide Renewing a transport contract (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/renewing-a-transport-contract.html), written for HR heads, admin, finance and purchase managers. The guide has an executive summary, tables, checklists and the questions to ask a vendor. Related questions from the same guide:

- How should a company prepare for a transport contract renewal? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/prepare-for-transport-contract-renewal/)
- Should we renew, renegotiate or retender transport? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/renew-renegotiate-or-retender/)
- How are rates handled at contract renewal? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/rates-at-contract-renewal/)
- How do we change transport vendor at renewal? (https://www.shivshaktitoursandtravels.in/answers/transport-decisions/change-vendor-at-renewal/)

## Follow-up questions

**Mid-term SLA?** Possible by agreement.

**Standard SLA?** Not standard; on request.

**Who measures?** From GPS trip history and logs.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed company facts (9 October 2026 questionnaires; 24 October 2026 packages; 30 October 2026 shift transport facts). · The decision guide Renewing a transport contract (https://www.shivshaktitoursandtravels.in/corporate-transport-guides/renewing-a-transport-contract.html). · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.