# What should a shift transport contract include?

**Short answer:** Twelve points, from routes and pricing to SLA and privacy.

A good shift transport contract covers twelve points: the routes and pickup points, the vehicles, the shift timings, the pricing model and any kilometre limit, the contract term and renewal, an SLA if you want one, the backup plan, records and reports, data privacy (NDA), how changes and notice work, billing and payment, and how complaints are handled. We put all of these into a written agreement.

- Source page: https://www.shivshaktitoursandtravels.in/answers/shift-transport/shift-transport-contract-checklist/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 30 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: contract checklist

| Fact | Value |
|---|---|
| Operations | Routes, vehicles, timings, backup plan |
| Commercials | Pricing model, km limit, term, payment |
| Service | SLA, reports, complaints |
| Data | NDA, record retention |
| Changes | Adding, reducing, notice |

## What are the twelve points?

Use this list when you draft or review the agreement.

1. Routes and pickup points
2. Vehicles per route
3. Shift timings and cut-off for changes
4. Pricing model and km limit
5. Term and renewal
6. SLA and service credits (if wanted)
7. Backup vehicle plan
8. Records, reports and retention
9. Data privacy and NDA
10. Adding and reducing vehicles, notice
11. Billing, GST invoice and payment terms
12. Complaints and escalation

## Fuel prices?

With us, rates are fixed for the term and revised at renewal.

See fuel price changes (https://www.shivshaktitoursandtravels.in/answers/shift-transport/fuel-price-changes-during-the-contract/).

## Do we need an SLA?

It is optional; large accounts often want on-time targets and service credits.

See service level agreement (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/service-level-agreement/).

## Follow-up questions

**Who drafts the agreement?** We can, or we sign your company's format.

**Can it include penalties?** Service credits can be written in on request.

**Is a trial clause possible?** Yes, a pilot or trial period.

**Is the credit period fixed?** It is agreed per company.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed facts, 30 October 2026: pricing models, fixed rates for the term, uniforms, ID cards, company name on vehicles, boarding lists; and the 9 October 2026 company questionnaires. · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.