# Can we ask for a different driver on our shift route?

**Short answer:** Yes: serious or repeated complaints mean a new driver.

Yes. Tell us what happened; the complaint is confirmed in writing (WhatsApp or email), reviewed, and a driver with a serious complaint, or repeated complaints, is taken off your company's route and replaced. Employees can also report a safety concern confidentially, directly to the owner.

- Source page: https://www.shivshaktitoursandtravels.in/answers/shift-transport/change-of-driver-on-request/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 30 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: changing the driver

| Fact | Value |
|---|---|
| How to report | Call or WhatsApp your coordinator |
| Confirmation | In writing, and again when fixed |
| Serious complaint | Driver taken off your route |
| Repeated complaints | Lead to removal |
| Safety concerns | Can go confidentially to the owner |

## What happens after a complaint?

We confirm it in writing, speak to the driver, check the GPS history if relevant, and tell you what we did.

## Are punctuality and complaints reviewed?

Yes; punctuality and complaints are reviewed, and they appear in the monthly report.

See monthly performance reports (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/monthly-performance-reports/).

## Will the new driver know the route?

The replacement is briefed on the route, the timings and your gate rules before starting.

## Follow-up questions

**Can employees complain directly?** Yes, and safety concerns can go confidentially to the owner.

**How fast is a driver changed?** As soon as a replacement is briefed.

**Is the driver told who complained?** The complaint is handled confidentially.

**Can we ask for a female driver?** Female drivers are available on request.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Owner-confirmed facts, 30 October 2026: pricing models, fixed rates for the term, uniforms, ID cards, company name on vehicles, boarding lists; and the 9 October 2026 company questionnaires. · Terms and conditions (https://www.shivshaktitoursandtravels.in/terms-and-conditions.html): published rates and terms.