# What procedures do you follow if a vehicle breaks down during a trip?

**Short answer:** We send a backup car to where you are.

If a Shiv Shakti Tours & Travels car breaks down during a trip, the driver or you call +91 99745 30788, we see the car's location on GPS and send a backup car to where you are, with the new driver's name, phone number and car number. Support is available 24/7, so this works on night shifts and long drives too.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/vehicle-breakdown-during-a-trip/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: breakdowns

| Fact | Value |
|---|---|
| First step | Call +91 99745 30788 (or the driver calls) |
| Locating you | GPS on every car |
| What we do | Send a backup car to your location |
| You receive | New driver's name, phone number and car number |
| Hours | 24/7 |
| Applies to | Personal trips, airport runs, staff transport |
| Company coordinator | Informed on request |
| Safety first | Wait in a safe place away from traffic |

## What happens, step by step?

The aim is to get you moving again safely and quickly, and to keep you informed throughout.

1. **Safety:** the driver stops in a safe place; passengers wait away from traffic.
2. **Call:** the driver or you call +91 99745 30788.
3. **Locate:** we see where the car is on GPS.
4. **Backup car:** we send the nearest suitable car.
5. **Details:** you get the new driver's name, phone number and car number.
6. **Continue:** the trip continues to your destination.

## How long does a backup car take?

It depends on where the breakdown is and where the nearest free car is. On routes near our bases in Becharaji and Ahmedabad it is quicker than on a long highway trip far from either base. We tell you honestly how long it will be.

For flights and shifts with fixed times, tell us the deadline on the call so we can plan the fastest option.

## How are companies kept informed?

For staff and guest transport, we inform the company coordinator about a breakdown and the replacement, so the plant or office knows if anyone will be late.

Companies can discuss backup arrangements for critical shifts when setting up a contract. See replacement vehicles (https://www.shivshaktitoursandtravels.in/answers/cars-and-fleet/replacement-vehicle/).

## Follow-up questions

**Who do I call if the car breaks down?** +91 99745 30788, answered 24/7.

**Does a breakdown change my fare?** You pay for the trip you booked. Ask us on the call if you have any question about the fare.

**What if it happens at night on a highway?** Stay in a safe place and call; we send a backup car and keep you updated.

**Will my company be told?** Yes, we inform the coordinator on request.

**Do you document breakdowns, cancellations and replacement cars?** Yes, in a written log that also feeds the monthly report on request.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Vendor guide (https://www.shivshaktitoursandtravels.in/corporate/how-to-make-us-your-transport-vendor.html): backup cars. · Contact page (https://www.shivshaktitoursandtravels.in/contact.html): 24/7 support.