# How can our company report a service issue or complaint?

**Short answer:** Call or WhatsApp +91 99745 30788, or email us; urgent issues by call.

To report a service issue or complaint to Shiv Shakti Tours & Travels, call or WhatsApp +91 99745 30788, answered 24/7, or email contact@shivshaktitoursandtravels.in. Give the date, the car number or booking, and what happened. For anything urgent, such as a missed pickup or a late car on a shift route, call so it is handled at once.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/report-a-service-issue-or-complaint/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 9 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: reporting an issue

| Fact | Value |
|---|---|
| Phone and WhatsApp | +91 99745 30788, 24/7 |
| Email | contact@shivshaktitoursandtravels.in |
| Urgent issues | Call: missed pickup, late car, breakdown |
| What to include | Date, time, car number or booking, route, what happened |
| Languages | English, Gujarati, Hindi |
| Driver complaints | Tell us; for regular bookings you can ask for a different driver |
| Company accounts | Raise issues through your coordinator for a single record |
| Address | Hansalpur Circle, Becharaji, and Ghatlodiya, Ahmedabad |
| Confirmation | In writing on receipt and when fixed |

## Which channel should you use?

Use a call for anything happening now, WhatsApp for issues where photos or details help, and email when your company needs a written record.

| Issue | Best channel |
|---|---|
| Missed pickup or late car right now | Call +91 99745 30788 |
| Breakdown on the road | Call |
| Driver behaviour after a trip | WhatsApp or email |
| Billing question | Email or WhatsApp |
| Repeated problem on a route | Email from the coordinator |

## What should the report include?

The more specific, the faster it is sorted: the date and time, the car number or booking, the route, the people affected and what happened. Screenshots of messages or the car's location help too.

For a billing question, include the invoice date and the trip it relates to. See company invoices (https://www.shivshaktitoursandtravels.in/answers/fares-and-payment/gst-invoice-for-corporate-taxi-bookings/).

## What if the complaint is about a driver?

Tell us what happened, with the date and car number. For regular bookings and staff routes, you can ask for a different driver on that route.

We share only what we can stand behind: our drivers have 5+ years' driving experience, and every car is GPS-tracked. See driver experience (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-experience/).

## Follow-up questions

**Can I complain on WhatsApp?** Yes. WhatsApp +91 99745 30788 with the details and any screenshots.

**Is there a separate complaints email?** Use contact@shivshaktitoursandtravels.in.

**Can we ask for a different driver?** Yes, for regular bookings and staff routes.

**Who handles complaints?** The business itself; the owner is Vaibhaviba Bhavsinh Solanki.

**Do you confirm reported service issues in writing?** Yes, by WhatsApp or email when we receive the report and again when it is fixed.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Contact page (https://www.shivshaktitoursandtravels.in/contact.html): phone, WhatsApp, email, addresses. · About us (https://www.shivshaktitoursandtravels.in/about.html): the owner. · Privacy policy (https://www.shivshaktitoursandtravels.in/privacy-policy.html): requests to the business phone and email.