# Safety, driver and tracking questions, answered

**Short answer:** GPS on every car; you know the driver before pickup.

Every Shiv Shakti Tours & Travels car is GPS-tracked, and before pickup you get the driver's name, phone number and car number. During the trip the car's live location can be shared, a backup car is sent if one breaks down, female drivers are available on request, and all cars are commercially permitted and insured.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 9 October 2026

## Key facts about safety and tracking

| Fact | Value |
|---|---|
| Tracking | GPS on every car |
| Before pickup | Driver's name, phone number and car number |
| During the trip | Live location can be shared |
| Breakdowns and absences | A backup car is sent |
| Drivers | Commercial licence checked; 5+ years' driving experience; English, Gujarati, Hindi |
| For companies | GPS portal login; daily trip report by email |
| Female drivers | On request |
| Permits and insurance | All cars commercially permitted and insured; papers shown to companies on request |
| Support | 24/7 on +91 99745 30788 |

## Answered questions

- Are your drivers experienced in industrial and corporate transportation? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-experience/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-experience/index.md): Yes: 5+ years' driving experience, driving staff and visitors around the plants and Ahmedabad daily.
- Are your drivers familiar with routes to Becharaji and Vithalapur industrial areas? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/drivers-know-local-routes/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/drivers-know-local-routes/index.md): Yes: based next to the SMG plant since 2018; drivers run Becharaji, Vithalapur, Mehsana and Ahmedabad routes daily.
- Are your vehicles covered by the appropriate insurance? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/permits-and-insurance/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/permits-and-insurance/index.md): Yes: all cars commercially permitted and insured; papers shown to companies on request.
- Can we receive driver and vehicle details before a scheduled pickup? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-and-vehicle-details-before-pickup/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-and-vehicle-details-before-pickup/index.md): Yes: driver's name, phone number and car number before every pickup; also to hosts and coordinators.
- Can you track vehicles during employee transportation trips? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/vehicle-tracking/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/vehicle-tracking/index.md): Yes: GPS on every car; live location shared with passengers, family or coordinators during the trip.
- What procedures do you follow if a vehicle breaks down during a trip? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/vehicle-breakdown-during-a-trip/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/vehicle-breakdown-during-a-trip/index.md): We send a backup car to where you are, with the new driver's details; GPS shows the location; 24/7.
- How do you handle driver absenteeism or last-minute cancellations? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-absence-and-last-minute-cancellations/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-absence-and-last-minute-cancellations/index.md): A replacement driver and car are sent; the new details reach you (and the coordinator) before pickup.
- What measures do you take to ensure employees are dropped off safely? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/safe-drop-off-for-employees/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/safe-drop-off-for-employees/index.md): GPS, driver details in advance, live location for the coordinator, female drivers on request, company drop rules.
- How can our company report a service issue or complaint? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/report-a-service-issue-or-complaint/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/report-a-service-issue-or-complaint/index.md): Call or WhatsApp +91 99745 30788 (24/7) or email; give date, car number and what happened; urgent issues by call.
- Can drivers communicate effectively with company employees and visitors? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-languages/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-languages/index.md): Yes: drivers and bookings in English, Gujarati and Hindi.
- Can we request female drivers, subject to availability? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/female-drivers/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/female-drivers/index.md): Yes: female drivers on request, for women employees' routes, night drops and family trips.
- Do you provide emergency contact details to corporate clients? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/emergency-contact-number/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/emergency-contact-number/index.md): +91 99745 30788, 24/7 by call or WhatsApp; plus the driver's own number on every booking.
- What steps do you take to ensure punctuality for employee and airport transportation? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/punctuality/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/punctuality/index.md): Pickups planned back from shift or flight time, flight tracking, GPS, backup cars and 24/7 support.
- Do you verify driver licences and other required credentials? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-licence-checks/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-licence-checks/index.md): Yes: commercial driving licence checked before a driver starts; open to company review.
- What happens if a vehicle is involved in an accident? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/accident-procedure/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/accident-procedure/index.md): Passengers' safety first, replacement car sent, company informed straight away, then follow-up.
- What safety procedures do you follow for corporate transportation? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/safety-procedures/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/safety-procedures/index.md): Licence checks and briefings, serviced GPS-tracked cars with valid papers, backup cars, accident procedure.
- Do drivers receive training in professional customer service? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-training/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-training/index.md): Yes: customer service and safe-driving briefings before company routes, then ongoing review.
- How do you evaluate driver performance? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-performance-and-complaints/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-performance-and-complaints/index.md): GPS punctuality and feedback; complaints investigated; repeated or serious ones mean removal from the route.
- How do you investigate repeated delays on the same route? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/repeated-delays-and-corrective-action/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/repeated-delays-and-corrective-action/index.md): GPS shows where time is lost; we fix the cause on the route and report the action.
- Do you offer a dashboard for corporate transportation management? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/gps-tracking-portal-for-companies/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/gps-tracking-portal-for-companies/index.md): Yes: a GPS tracking portal login to see cars live and look up trip history.
- How do you protect employee contact details and pickup addresses? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/employee-data-privacy/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/employee-data-privacy/index.md): Office team and the route's driver only; never shared or sold; GPS data for you and our office.
- Are the vehicles equipped with the legally required safety equipment? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/safety-equipment-in-every-car/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/safety-equipment-in-every-car/index.md): Yes: fire extinguisher, seat belts for every seat, spare tyre with jack and tools in every car.
- How do you manage driver fatigue and working-hour considerations? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-fatigue-and-pre-shift-checks/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-fatigue-and-pre-shift-checks/index.md): Rest between duties, a daily driving-hours limit, tired drivers replaced; car checked before every shift.
- Can we receive alerts about delayed or cancelled trips? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/delay-and-cancellation-alerts/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/delay-and-cancellation-alerts/index.md): Yes: a call or WhatsApp to the coordinator as soon as a trip is delayed or cancelled.
- Can we establish confidential procedures for reporting safety concerns? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/confidential-safety-reporting/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/confidential-safety-reporting/index.md): Yes: employees can report a concern directly to the owner, in confidence.
- How do you prevent unauthorized changes to assigned trips? https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/unauthorised-trip-changes/ (plain text: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/unauthorised-trip-changes/index.md): Drivers need office approval for any change; changes come from your coordinator; GPS shows detours.

## Quick answers

**Are your drivers background-verified?** We do not make that claim. What we confirm: each driver's commercial licence is checked, drivers have 5+ years' driving experience, every car is GPS-tracked, and you get the driver's details before pickup.

**Can my family track the car?** Yes. We can share the car's live location during the trip.

**Can I ask for a female driver?** Yes, female drivers are available on request.

**Who do I call in an emergency?** +91 99745 30788, answered 24/7.