# Do drivers receive training in professional customer service?

**Short answer:** Yes: briefed on service and safe driving before company routes.

Yes. Before a driver runs company routes for Shiv Shakti Tours & Travels, they are briefed on customer service and safe, defensive driving. Their punctuality and any complaints are then reviewed, and a driver with repeated complaints is taken off the route. Companies can see how we manage drivers during vendor onboarding.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-training/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: driver briefing

| Fact | Value |
|---|---|
| Customer service | Briefed before company routes |
| Safe driving | Defensive driving and road safety briefing |
| Languages | English, Gujarati and Hindi spoken in the team |
| After the briefing | Punctuality and complaints reviewed |
| Repeated complaints | Driver taken off the route |
| For companies | Driver management details at onboarding |

## What does the briefing cover?

What a company passenger notices first, and what keeps them safe.

| Topic | Examples |
|---|---|
| Customer service | Greeting, calling ahead, helping with luggage, a clean car |
| Safe driving | Speed, following distance, night driving, no phone while driving |

## What happens after the briefing?

Drivers on company routes are watched on the job: their reporting times are on GPS, and feedback from coordinators is reviewed. Problems are taken up with the driver; repeated complaints end their time on that route.

See driver performance and complaints (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-performance-and-complaints/).

## What do companies see at onboarding?

How drivers are chosen, how licences are checked, how they are briefed and reviewed, and who replaces them when they are off. Ask for this as part of your vendor evaluation.

See driver licence checks (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-licence-checks/) and vendor audits (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/vendor-audits/).

## Follow-up questions

**Do you provide training on defensive driving and road safety?** Yes, drivers are briefed on safe driving before company routes.

**Do you provide safety briefings for drivers on corporate routes?** Yes, on safe and defensive driving, before they run company routes.

**Can you provide driver management details during vendor onboarding?** Yes.

**Do drivers speak English?** English, Gujarati and Hindi are spoken in our team; ask for an English-speaking driver if needed.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Driver briefings on customer service and safe driving, and review of punctuality and complaints, confirmed by the owner on 9 October 2026.