# How do you evaluate driver performance?

**Short answer:** On punctuality and feedback; serious or repeated complaints end it.

Shiv Shakti Tours & Travels evaluates drivers on two things: punctuality, measured from GPS reporting times, and feedback from passengers and company coordinators. Every complaint is looked into with the driver. A driver who draws repeated complaints, or one serious complaint, is taken off that company's route and replaced.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-performance-and-complaints/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: driver evaluation

| Fact | Value |
|---|---|
| Measured | Reporting times from GPS |
| Heard | Feedback from passengers and coordinators |
| Complaints | Each one looked into with the driver |
| Repeated complaints | Driver taken off the route |
| Serious complaint | Driver taken off the route |
| Replacement | Another briefed driver on the route |
| Raising feedback | Phone, WhatsApp or email, 24/7 |
| Reported to companies | In the monthly report on request |

## What is a driver judged on?

On what passengers and coordinators feel every day: turning up on time, driving safely, and behaving well.

| Measure | Source |
|---|---|
| On-time reporting | GPS times against the roster |
| Driving | Feedback; GPS route record |
| Conduct and service | Feedback from passengers and coordinators |
| Car condition | Checks and feedback |

## What happens when you complain about a driver?

We take the details, speak to the driver and check the GPS record, and tell you what we found and what we are doing. A serious complaint, or the same problem again, means the driver no longer runs your route.

See how to report an issue (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/report-a-service-issue-or-complaint/).

## How are missed pickups looked into?

A missed pickup is checked against the GPS record and the roster to find whether it was the driver, a wrong address or a late change, and the cause is fixed for that route.

See repeated delays and corrective action (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/repeated-delays-and-corrective-action/).

## Follow-up questions

**Do you have a process for investigating repeated driver complaints?** Yes; repeated complaints take the driver off the route.

**What is your process for removing a driver after a serious complaint?** The driver is taken off your route and replaced.

**Can we ask for a different driver?** Yes.

**Do you share driver performance with companies?** Yes, in the monthly report on request.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Driver review on punctuality and complaints, and removal after serious or repeated complaints, confirmed by the owner on 9 October 2026.