# How do you handle driver absenteeism or last-minute cancellations?

**Short answer:** We send a replacement and tell you before pickup.

If a Shiv Shakti Tours & Travels driver is absent or cannot come at the last minute, we send a replacement driver and car so the trip or shift still runs, and you get the new driver's name, phone number and car number before pickup. For regular routes, the coordinator is told about the change.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-absence-and-last-minute-cancellations/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: driver absence

| Fact | Value |
|---|---|
| Driver absent | A replacement driver and car are sent |
| You receive | New driver's name, phone number and car number before pickup |
| Regular routes | The coordinator is informed of the change |
| Support | 24/7 on +91 99745 30788 |
| If the car is late | Call or WhatsApp; we check the GPS and update you |
| Tracking | GPS on every car |
| Same vehicle type | Planned where available; we tell you if not |
| Applies to | Personal trips, monthly cars and staff transport |

## What happens when a driver cannot come?

We find another driver and car, plan them for your pickup time, and send you the new details. For shift transport, the aim is that staff are picked up on time as usual.

We plan the same vehicle type where possible. If only a different type is free, we tell you before pickup.

## What if the car does not arrive on time?

Call or WhatsApp +91 99745 30788 straight away. We check the car's position on GPS, tell you when it will arrive, and if needed send another car.

Keep the driver's number from the booking message handy; a quick call to the driver often answers the question fastest. See driver details before pickup (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-and-vehicle-details-before-pickup/).

## How do regular routes stay covered?

For monthly cars and staff transport, regular drivers have replacements when they are on leave or unwell, and the coordinator is told about any change of driver or car.

Companies can raise backup requirements for critical shifts when setting up the contract. See replacement vehicles (https://www.shivshaktitoursandtravels.in/answers/cars-and-fleet/replacement-vehicle/).

## Follow-up questions

**Will I be told if my driver changes?** Yes. You get the new driver's name, phone number and car number before pickup.

**What if the driver does not turn up at all?** Call +91 99745 30788 at once; we send a replacement and keep you updated.

**Is there a charge if your driver is late?** Tell us on the call; you pay for the trip you booked.

**Can a company insist on the same driver?** We plan the same driver for regular routes where possible and inform the coordinator of any change.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Vendor guide (https://www.shivshaktitoursandtravels.in/corporate/how-to-make-us-your-transport-vendor.html): backup cars and driver details. · Contact page (https://www.shivshaktitoursandtravels.in/contact.html): 24/7 support.