# Can we receive alerts about delayed or cancelled trips?

**Short answer:** Yes: a call or WhatsApp to your coordinator straight away.

Yes. When a company trip is going to be late or cannot run, the Shiv Shakti Tours & Travels office calls or WhatsApps your coordinator as soon as we know, with the reason, the new arrival time and what we are doing about it, such as sending a backup car. The alert comes from a person, not an automatic system, and you can follow the car yourself on the GPS portal.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/delay-and-cancellation-alerts/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 9 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: delay alerts

| Fact | Value |
|---|---|
| Who is told | Your company coordinator (and others you name) |
| How | Phone call or WhatsApp from our office |
| When | As soon as we know of a delay or cancellation |
| What it says | Reason, new time, action taken |
| Automatic alerts | No; a person tells you |
| Live view | GPS portal login for companies |
| Backup | Backup car when a vehicle fails |
| Record | Delays appear in the monthly report on request |

## What does an alert tell you?

Enough to act on: what happened, when the car will now arrive, and what we are doing.

| Situation | What you hear |
|---|---|
| Traffic or a road closure | New arrival time at the gate |
| Breakdown | Backup car on the way, with its time |
| Driver unable to come | Replacement driver and car details |
| Trip cannot run | Cancellation and the alternative |

## Who receives the alerts?

Your named coordinator by default. Tell us if shift supervisors or a transport desk should also be told, and for which routes.

See coordinators and contacts (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/dedicated-coordinator/).

## Can we check for ourselves?

Yes. With a GPS portal login, your team can see where each car is at any time, and the daily trip report shows what ran late.

See the GPS portal (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/gps-tracking-portal-for-companies/) and daily trip reports (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/daily-trip-reports-by-email/).

## Follow-up questions

**Can we receive immediate notifications about significant trip delays?** Yes, by call or WhatsApp as soon as we know.

**Are the alerts automatic?** No, our office tells your coordinator.

**Do you tell us when a trip is cancelled?** Yes, with the reason and the alternative.

**Can several people get the alerts?** Yes, name them and the routes they cover.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Delay and cancellation alerts by call or WhatsApp confirmed by the owner on 9 October 2026.