# Can we establish confidential procedures for reporting safety concerns?

**Short answer:** Yes: straight to the owner, in confidence.

Yes. Employees who travel with Shiv Shakti Tours & Travels can report a safety concern, about a driver's behaviour, driving or the car, directly to the owner, and the report is kept confidential: the driver is not told who raised it. Companies can add this route to their own policy so staff, especially women on night shifts, know they can speak up safely.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/confidential-safety-reporting/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: confidential reporting

| Fact | Value |
|---|---|
| Who can report | Any passenger, including company employees |
| To whom | Directly to the owner |
| Confidential | The driver is not told who reported |
| How | Call or WhatsApp +91 99745 30788, or email |
| Covers | Driver behaviour, driving, the car, anything unsafe |
| Action | Looked into; a serious concern takes the driver off the route |
| Company policy | Can be written into your transport policy |
| Urgent danger | Call 112 first, then us |

## How does an employee report a concern?

By calling or messaging +91 99745 30788 or emailing contact@shivshaktitoursandtravels.in and asking for the owner. Giving the date, the route or car number and what happened is enough to start.

For ordinary service issues, the usual route is your coordinator; see reporting a service issue (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/report-a-service-issue-or-complaint/).

## What happens next?

The owner looks into it, using the GPS record where it helps, without naming the person who reported. A serious concern takes the driver off that route; the company is told what was done.

See driver performance and complaints (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-performance-and-complaints/).

## Can this go into our company policy?

Yes. Add the owner's contact as the confidential route in your women's safety or transport policy, and we follow it.

See safe drop-offs (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/safe-drop-off-for-employees/) and female drivers (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/female-drivers/).

## Follow-up questions

**Will the driver know who complained?** No, the report is kept confidential.

**Can employees report directly, not through HR?** Yes, directly to the owner.

**What if it is an emergency?** Call 112 first, then +91 99745 30788.

**Is the company told?** The company is told what was done.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Confidential reporting directly to the owner confirmed by the owner on 9 October 2026.