# What happens if a vehicle is involved in an accident?

**Short answer:** Passengers first, a replacement car, and the company told at once.

If a Shiv Shakti Tours & Travels vehicle is involved in an accident, the passengers' safety comes first: the driver stops safely, checks everyone and calls for medical help or the police if needed. Our office sends a replacement car to complete the trip, and for company transport we inform your coordinator straight away and follow up with what happened and what was done.

- Source page: https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/accident-procedure/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: accidents and incidents

| Fact | Value |
|---|---|
| First priority | Passengers' safety and medical help |
| Emergency services | Ambulance and police called when needed |
| Trip | Completed in a replacement car |
| Company transport | Coordinator informed straight away |
| Follow-up | What happened and what was done |
| Office | 24/7 on +91 99745 30788 |
| Vehicles | Commercially insured |
| Serious complaint | Driver taken off your route |

## Will our company be told about an incident?

Yes. For company transport, your coordinator hears from us straight away, not at the end of the day. You get the facts as we have them, the passengers' condition and where the replacement car is.

If your policy has an incident form, tell us at onboarding and we use it for the follow-up. See emergency contact details (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/emergency-contact-number/).

## What about minor incidents and breakdowns?

A breakdown or a minor knock follows the same rule: passengers first, a replacement car for the trip, and a message to your coordinator.

See what happens on a breakdown (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/vehicle-breakdown-during-a-trip/) and replacement vehicles (https://www.shivshaktitoursandtravels.in/answers/cars-and-fleet/replacement-vehicle/).

## What happens afterwards?

We look at the cause with the driver, deal with the insurance, and take action where it is needed, up to taking the driver off your route. If it changes how a route should run, we agree the change with you.

See driver performance and complaints (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/driver-performance-and-complaints/).

## What is the procedure after an accident?

The steps the driver and our office follow.

1. **Make the scene safe.** The driver stops safely and checks every passenger.
2. **Get help.** Ambulance or police called when needed; the driver calls our 24/7 office.
3. **Send a replacement car.** Our office sends another car to complete the trip.
4. **Inform the company.** For company transport, your coordinator is told straight away.
5. **Follow up.** We report what happened and what was done, and act on the cause.

## Follow-up questions

**Do you maintain an emergency response procedure for breakdowns and accidents?** Yes, the steps on this page.

**Can we receive notifications about significant transport incidents?** Yes, your coordinator is told straight away.

**How do you coordinate emergency assistance for passengers?** The driver calls for medical help or police and our 24/7 office sends a replacement car.

**Do you report and investigate incidents?** Yes; we tell you what happened and what was done, and act on the cause.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Accident procedure (passengers' safety first, replacement car, company informed right away) confirmed by the owner on 9 October 2026.