# What service standards do you follow for employee pickup and drop-off?

**Short answer:** Six standards, measured on GPS, on every staff route.

Shiv Shakti Tours & Travels runs every employee route to the same six standards: a clean, air-conditioned, regularly serviced car; a licence-checked, briefed driver; pickup times worked back from the shift start; GPS tracking on every trip; a safe drop at the agreed point; and a backup car if anything fails. Punctuality is measured from GPS reporting times against the roster.

- Source page: https://www.shivshaktitoursandtravels.in/answers/employee-transport/service-standards-for-pickup-and-drop/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: our standards

| Fact | Value |
|---|---|
| Vehicle | Clean, air-conditioned, serviced on a schedule |
| Driver | Commercial licence checked; briefed on service and safe driving |
| Timing | Pickups planned back from the shift start |
| Tracking | GPS on every trip |
| Drop | At the agreed point; live location for the coordinator |
| Failure | Backup car on breakdown or driver absence |
| Measurement | GPS reporting times against the roster |
| In writing | As an SLA on request |

## What are the standards?

Each standard is something a passenger or coordinator can see and check.

| Standard | What it means on the route |
|---|---|
| The car | Clean, air-conditioned, serviced, with valid papers |
| The driver | Licence checked, briefed, courteous |
| On time | At each pickup point by the planned time; at the gate before the shift |
| Tracked | GPS on every trip; live location for the coordinator |
| Safe drop | At the agreed point, not a random stop |
| Backup | Another car if one breaks down or a driver cannot come |

## How do you measure punctuality?

GPS records the time each vehicle reaches each pickup point and the gate. Comparing those times with the roster shows on-time and late arrivals, route by route.

See monthly performance reports (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/monthly-performance-reports/).

## Can the standards go into the contract?

Yes. On request, they are written into an SLA with on-time targets and reporting.

See service-level agreements (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/service-level-agreement/).

## Follow-up questions

**How do you measure the punctuality of scheduled corporate trips?** From GPS reporting times against the roster.

**Are all the cars air-conditioned?** Yes.

**What if a car does not come?** A backup car is sent.

**Can these standards be written into an SLA?** Yes, on request.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Air-conditioned and regularly serviced cars, licence checks, driver briefings and SLAs on request confirmed by the owner on 9 October 2026. · About us (https://www.shivshaktitoursandtravels.in/about.html): GPS tracking on every car.