# Do you provide written terms covering vehicle availability and service timings?

**Short answer:** Yes: a signed agreement with scope, timings and responsibilities.

Yes. Shiv Shakti Tours & Travels signs a written agreement with each company it runs regular transport for. It sets out the scope of work (routes, shifts and vehicles), service timings, what each side is responsible for, billing and payment, and how the agreement is renewed. On request it can also include on-time targets, reports, penalties and confidentiality clauses.

- Source page: https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/written-transport-agreement/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: the agreement

| Fact | Value |
|---|---|
| Written agreement | Yes, signed by both sides |
| Scope of work | Routes, shifts, vehicles, pickup points |
| Service timings | Reporting times per shift |
| Responsibilities | Ours and the company's, listed |
| Billing | Rates, invoice cycle, credit period, bank transfer |
| Length and renewal | Agreed per company |
| On request | SLA targets, monthly reports, penalties, NDA |
| Your format | We can sign your company's template |

## Who is responsible for what?

The agreement lists both sides' duties so there is no doubt on a bad day. Ours cover the vehicles and drivers; yours cover the information we need to run the service.

| Shiv Shakti Tours & Travels | The company |
|---|---|
| Vehicles of the agreed type, air-conditioned, GPS-tracked | Rosters and headcount per shift, on time |
| Licence-checked drivers who report on time | Changes before the agreed cut-off |
| Valid permits, insurance and vehicle papers | A named coordinator on your side |
| A backup car on breakdown or driver absence | Payment within the agreed credit period |
| Invoices with trip detail; reports as agreed | Feedback and complaints through the agreed channel |

## What goes in the scope of work?

The routes or pickup areas, the shift and reporting times, the vehicles per route, the plants or offices served, and how changes are requested. It is the document your team and ours both run from.

See booking cut-off times (https://www.shivshaktitoursandtravels.in/answers/employee-transport/booking-cut-off-times/).

## Can employee transport and business travel be on separate terms?

Yes. Daily employee transport and executive or guest travel can sit in separate agreements or separate schedules of one agreement, and they are billed separately either way.

See separate billing (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/separate-billing-by-plant-or-department/).

## Follow-up questions

**Do you provide a written scope of work for employee transport?** Yes, as part of the agreement.

**What are the customer's and vendor's responsibilities?** Both are listed in the agreement: vehicles and drivers on our side, rosters, changes and payment on yours.

**Can we arrange separate contracts for employee transport and business travel?** Yes, or separate schedules of one agreement.

**Can you sign our company's contract template?** Yes, we review and sign your format.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Written agreements (timings, vehicles, responsibilities, renewal) and the clauses available on request confirmed by the owner on 9 October 2026. · Vendor guide (https://www.shivshaktitoursandtravels.in/corporate/how-to-make-us-your-transport-vendor.html): onboarding and billing.