# Do you provide monthly reviews of transportation service quality?

**Short answer:** Yes, on request: monthly or quarterly, and before renewal.

Yes, on request. Shiv Shakti Tours & Travels holds regular service reviews with companies that ask for them, monthly or quarterly, going through the performance report: punctuality, missed or delayed trips, complaints and what was done, and changes to routes or vehicles. Before a contract is renewed, we review the whole term with you.

- Source page: https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/service-review-meetings/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 9 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: service reviews

| Fact | Value |
|---|---|
| Available | On request |
| How often | Monthly or quarterly, as you choose |
| Basis | The monthly performance report |
| Topics | Punctuality, missed trips, complaints, routes, vehicles |
| Outcome | Agreed actions, confirmed in writing |
| Before renewal | Review of the whole term |
| Where | At your site, our office or by phone |
| Who attends | Your coordinator and ours |

## What does a review cover?

A short, regular agenda keeps reviews useful: what the numbers say, what went wrong and why, and what changes next month.

1. Performance report for the period: trips, punctuality, availability.
2. Exceptions: each serious delay, missed pickup or complaint, and the action taken.
3. Route changes: new joiners, shift changes, vehicles to resize.
4. Actions for the next period, with owners and dates.

## Do you review before a renewal?

Yes. Before renewing, we look back over the full term with you: the trend in punctuality and complaints, how costs moved, and what should change in the next agreement.

See contract length and renewal (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/contract-length-and-renewal/).

## What happens between reviews?

Day-to-day issues do not wait for a meeting. Your coordinator raises them by phone or WhatsApp at any hour, and the review then checks that the fix held.

See reporting a service issue (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/report-a-service-issue-or-complaint/).

## Follow-up questions

**Can we schedule quarterly transport performance reviews?** Yes.

**Can we schedule regular review meetings with your team?** Yes, monthly or quarterly.

**Can we review service performance before renewing our contract?** Yes.

**Are reviews part of every contract?** They are arranged on request.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Monthly reviews and reports on request confirmed by the owner on 9 October 2026.