# Can you provide a service-level agreement for corporate transportation?

**Short answer:** Yes, on request: on-time targets written into the contract.

Yes, on request. An SLA is not part of every Shiv Shakti Tours & Travels contract, but when a company asks for one we write it into the agreement: on-time pickup targets for each route or shift, how punctuality is measured, a monthly report against the targets, and, if you want them, penalties or service credits for agreed failures.

- Source page: https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/service-level-agreement/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: SLAs

| Fact | Value |
|---|---|
| SLA | Available on request, written into the contract |
| Targets | On-time pickup per route or shift, as agreed |
| Measurement | GPS reporting times against the roster |
| Reporting | Monthly report against the targets |
| Reviews | Monthly or quarterly meetings on request |
| Penalties or credits | Can be included if you ask |
| Without an SLA | Same service; issues handled by phone and WhatsApp |
| Format | Your SLA template or ours |

## What can the SLA cover?

The points that matter most for shift transport. You set the targets that fit your operation; we confirm we can meet them before signing.

| SLA item | Example |
|---|---|
| On-time pickup | Vehicle at the first pickup point by the agreed time |
| On-time arrival | Staff at the plant gate before shift start |
| Vehicle availability | Agreed vehicles on every scheduled run |
| Backup | Replacement car on breakdown or driver absence |
| Reporting | Monthly report on trips, delays and complaints |
| Remedies | Penalties or service credits, if included |

## How is punctuality measured?

Every car is GPS-tracked, so the time each vehicle reached each pickup point and the gate is recorded. The monthly report compares those times with the roster.

See monthly performance reports (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/monthly-performance-reports/) and how we keep to time (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/punctuality/).

## What if targets are missed?

The SLA says what happens: a corrective plan for the route, a review meeting, and penalties or service credits if your contract includes them.

See penalties and service credits (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/penalties-and-service-credits/) and repeated delays (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/repeated-delays-and-corrective-action/).

## Follow-up questions

**Do you provide a service-level agreement for employee transport?** Yes, on request, as part of the contract.

**Can we define on-time pickup targets in the agreement?** Yes.

**Is an SLA standard in every contract?** No, it is added when a company asks for one.

**Can you sign our SLA template?** Yes, once we confirm the targets fit the routes.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: SLA, monthly reports and penalties available on request (not standard) confirmed by the owner on 9 October 2026.