# How do you manage errors in digital trip records?

**Short answer:** We check it, correct it and resend the record.

If a trip record, invoice line or employee detail is wrong, tell Shiv Shakti Tours & Travels and we check it against the GPS history and our trip log, correct it, and send you the corrected record or invoice. Your report is confirmed in writing when we receive it and again when it is fixed, so your accounts and admin teams have a clear trail.

- Source page: https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/correcting-trip-records/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 9 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts: corrections

| Fact | Value |
|---|---|
| Trip record errors | Checked against GPS and our log, then corrected |
| Invoice errors | Corrected invoice issued |
| Employee details | Updated when you tell us |
| Confirmation | In writing on receipt and when fixed |
| How to report | WhatsApp, email or your coordinator |
| What to send | Date, route or car, what is wrong |
| Evidence | GPS trip history |
| Records kept | For the period set in your agreement |

## What kind of errors get corrected?

Most are small: a wrong date or time, a trip counted twice, a car number mistyped, or an employee's new address not yet on the roster.

| Error | Fix |
|---|---|
| Wrong time or km on a trip | Checked on GPS; line corrected |
| Trip billed twice | Duplicate removed; invoice corrected |
| Trip missing from the report | Added from our log |
| Employee address or number wrong | Updated on the roster and with the driver |

## How do we report one?

Send the date, the route or car, and what looks wrong, by WhatsApp, email or through your coordinator. We confirm receipt in writing.

See trip-wise billing details (https://www.shivshaktitoursandtravels.in/answers/corporate-accounts/trip-wise-billing-details/).

## How long are records kept?

For the period your company sets in the agreement, so you can go back to them at audit time.

See employee data and records (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/employee-data-privacy/).

## Follow-up questions

**How do you handle requests to correct inaccurate employee or trip records?** We check, correct and resend the record.

**Do you issue a corrected invoice?** Yes, when a line was wrong.

**Do you confirm the correction?** Yes, in writing.

**Can we see the GPS record behind a trip?** Yes, through the portal or on request.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Correction of trip records and employee details, written confirmation and company-set retention confirmed by the owner on 9 October 2026.