# Do you provide replacement vehicles if a scheduled vehicle becomes unavailable?

**Short answer:** Yes. A backup car is sent, with the new driver's details.

Yes. If a scheduled Shiv Shakti Tours & Travels car breaks down or its driver cannot come, we send a backup car so your trip or shift still runs, and you get the replacement driver's name, phone number and car number before pickup. This applies to one-off bookings, monthly cars and staff transport alike.

- Source page: https://www.shivshaktitoursandtravels.in/answers/cars-and-fleet/replacement-vehicle/
- Answered by: Vaibhaviba Bhavsinh Solanki, owner of Shiv Shakti Tours & Travels
- Last checked: 10 October 2026
- Book or ask: call or WhatsApp +91 99745 30788 (24/7)

## Key facts about replacement vehicles

| Fact | Value |
|---|---|
| Car breaks down | A backup car is sent |
| Driver cannot come | A replacement is sent |
| You are told | New driver's name, phone number and car number before pickup |
| Applies to | One-off trips, monthly cars and staff transport |
| Support | 24/7 on +91 99745 30788 |
| Tracking | GPS on every car |
| Same vehicle type | Planned where available; we tell you if not |
| Fare | Based on the trip you booked |

## What happens if the car is unavailable before the trip?

If the scheduled car or driver becomes unavailable before your pickup, we assign another car and send you its details. For staff transport, the shift still runs on time where possible.

We aim to replace like with like (an Ertiga with an Ertiga); if only a different type is free, we tell you before pickup so you can decide.

## What if the car breaks down during the trip?

Call or WhatsApp +91 99745 30788 or ask the driver to call us. We send a backup car to where you are and send you the new driver's details. Every car is GPS-tracked, so we can see where you are.

See what happens if a vehicle breaks down during a trip (https://www.shivshaktitoursandtravels.in/answers/safety-and-tracking/vehicle-breakdown-during-a-trip/).

## Why does a backup car matter for companies?

For shift transport and airport runs, one missing car can mean a late shift or a missed flight. A vendor with backup cars and 24/7 support protects your operations.

Companies can ask about backup arrangements for critical shifts when setting up a contract. See making us your transport vendor (https://www.shivshaktitoursandtravels.in/corporate/how-to-make-us-your-transport-vendor.html).

## Follow-up questions

**Do I pay extra for a replacement car?** You pay for the trip you booked; tell us if anything about the replacement changes your plan.

**Will I know the new car number?** Yes. We send the replacement driver's name, phone number and car number before pickup.

**Is a backup car available at night?** Yes, we operate 24/7.

**What if no car of the same type is free?** We tell you which type is free before pickup, so you can decide.

## About this answer

Shiv Shakti Tours & Travels is a GST- and MSME-registered taxi and car rental company in business since 2018, rated 4.9 on Google. Branch: Hansalpur Circle, Becharaji, near the SMG (Maruti Suzuki) plant, Gujarat 384210. Head office: B-50, First Floor, Jay Bhanu Society, Gate No. 2, Ghatlodiya, Ahmedabad 380061. Open 24/7 on +91 99745 30788. Not connected with other businesses of the same name elsewhere in India.

Sources: Vendor guide (https://www.shivshaktitoursandtravels.in/corporate/how-to-make-us-your-transport-vendor.html): backup cars and driver details. · Contact page (https://www.shivshaktitoursandtravels.in/contact.html): 24/7 support.